Vacant job

Do you want to help make Gävle even better with us? In Gävle municipality, we work passionately together to offer our residents a safe and inspiring environment. We offer you a trustworthy workplace where you can develop in your work and grow as a person. Welcome with your application!

Customer Service is a unit within the IT and Development Department that provides consolidated municipal services under one roof. We answer your questions directly or guide you correctly, primarily through digital channels. Today, we work together with sector administrators and experts based on the concept of "One Way In" to make it easier and more efficient for the municipality's residents to contact us. We work in open office landscapes in Gävle City Hall, close to both train and bus. Come and make Gävle communicative with us!

In 2024, Customer Service was awarded the title of Workplace of the Year for its proactive, holistic, and successful work in delivering the best possible service to customers. Customer Service is an inspiring example that truly realizes our values and dares to try new paths in the business. A positive and varied work environment where we utilize employees' strengths and interests in daily work.

JOB RESPONSIBILITIES

Do you want to contribute to the best possible service for our municipal residents? Do you enjoy meeting people, providing support, and communicating in a safe and professional manner? Great! Welcome with your application as a customer communicator in Gävle municipality's customer service and become part of our dedicated and successful team!

Together with your colleagues, you will provide the best possible service to our municipal residents and become an important ambassador for Gävle municipality in all customer contacts.

• You participate in contributing to development based on customer focus and attend meetings with the operations.
• You respond to incoming inquiries via phone calls, emails, and social media.
• You provide support in the municipality's e-services and welcome visitors in our reception at City Hall.
• You provide information and guidance and manage and distribute cases in the municipality's case management system.
• We also work with internal service of a more practical nature.

QUALIFICATIONS

You are a humble and relationship-building person who values providing the best possible service. As a confident communicator, you have a natural ability to listen and curiously explore new perspectives. You are also positive and change-oriented, with a genuine commitment to development and improvement.

Formal requirements

• Degree from a 3-year upper secondary program
• At least six months of experience in the service industry, focusing on providing customers with guidance, information, and support through phone and digital systems.
• You have a strong interest in creating good customer experiences - via phone, digital channels, and face-to-face meetings.
• You are accustomed to working in digital systems and have a very good ability to search for and gather information.
• You adapt quickly and can easily switch between different systems.
• Very good knowledge of Swedish and English, both spoken and written.

Meritorious

• Experience in customer service work, social media, and case management systems.
• Good knowledge of the Office package, such as Excel and PowerPoint.
• Knowledge or experience in social services and care issues.

To succeed in the role, you are:

• Customer-focused: The customer's needs are always at the center for you, and you strive to create high customer satisfaction. You have the ability to deliver results with a focus on both quality and productivity. You work in a structured, methodical, and reliable manner.
• Communicative: You formulate and express yourself clearly and concretely and adapt your language, both orally and in writing, according to the recipient. You are confident in your communication, both in groups and in larger contexts. You also have the ability to listen and explore curiously.
• Collaborative: You are humble and have an easy time building and creating trusting relationships. In collaboration with colleagues, citizens, and external actors, you have an unpretentious and open approach. You inspire trust.
• Flexible: You are flexible, easily adapt to different situations, and can change perspectives when needed. You have a positive attitude and are involved in change work. You see changes as opportunities.

OTHER

We offer you

You are important to us! As an employee of Gävle municipality, you have

• Generous vacation terms, and as a new employee, you also have the right to paid vacation already during your first year of employment
• Compensation for wellness and exercise when you have been employed for more than three months
• Several different insurances through our collective agreements, for example, health insurance and occupational injury insurance.

Read more about our benefits here: https://www.gavle.se/jobba-hos-oss/upptack-vara-formaner-for-trygghet-och-balans/ (https://www.gavle.se/jobba-hos-oss/upptack-vara-formaner-for-trygghet-och-balans/)

Our values

Quality, reception, and collaboration are the most important success factors for solving our mission in the best way. To do the right things and act wisely in our daily lives, it is important that we start from our jointly expressed values.

Read more about us as an employer and what it is like to work in Gävle municipality here: https://www.gavle.se/jobba-hos-oss/ (https://www.gavle.se/jobba-hos-oss/)

Here you can read more about how our organization works: https://www.gavle.se/kommun-och-politik/kommunens-organisation/ (https://www.gavle.se/kommun-och-politik/kommunens-organisation/)

Gävle municipality belongs to the Finnish administrative area. Therefore, if you also speak Finnish in addition to our other competency requirements, it can be an asset.