Vacant job

Do you want to make a difference for thousands of train travelers every day? In the role of operational traffic informant, you are responsible for conveying accurate and timely information, contributing to ensuring that everyone arrives smoothly, green, and safely. Are you our new team member?

Operational Traffic Informant

In the role of operational traffic informant, you are responsible for disseminating information both internally and externally to ensure that train travelers and customers receive good and reliable information about the status of train traffic. This can involve everything from delayed and canceled trains to platform changes. You inform train travelers primarily via platform signs, monitors, and loudspeakers, as well as laying the groundwork for information to various websites, apps, and media.

To provide good information, you monitor and stay updated on the traffic situation. You do this through computerized monitoring systems where you work with multiple screens and systems simultaneously, as well as collaborating with colleagues and railway companies. You collect and compile information about track changes, delays, vehicle problems, and contact line faults.

When train traffic operates as planned, you will have calm periods where you primarily monitor and are prepared if the traffic situation changes and sudden disruptions occur.

As an operational traffic informant, you will receive an introduction, training, and guidance to help you get into the job in the best possible way. You will be situated in an operational monitoring environment at a traffic control center where you are an important player in local communication, both receiving and relaying information. One of the best things about this job is that no day is the same.

In this role, you will work shifts according to a schedule throughout the year. According to the current schedule, you work every third weekend. Our earliest morning shifts start at 5:00 AM, and the latest afternoon shift ends at 10:00 PM. As a traffic informant in Gävle, you will work in a team of 10 traffic informants.

In this recruitment, web-based tests are used as part of the selection process. This is to ensure an objective and non-discriminatory recruitment process. The tests will be sent out when the application period ends, so please keep an eye on your email.

We primarily use email (from the address: [email protected]) for sending out notifications and invitations. Please check your inbox and also your spam folder regularly during this time to ensure you receive all information from us!

Who are you?

You are a person who always has the traveler in focus and enjoys working in an operational environment. You are attentive and communicative, and you find it easy to express yourself in a calm and clear manner. In your daily work, you have no problem maintaining concentration even during quieter moments, and you understand that monitoring also requires sharpness and responsibility. But you are also the one who quickly ramps up when the pace increases - you keep a cool head, prioritize correctly, and solve the situation together with your colleagues. You enjoy working with others and have a natural ability to build good relationships. At the same time, you are analytical and proactive, ensuring that you stay one step ahead, always with the traveler's best interests in mind.

We are looking for someone who has:

• a high school education or equivalent knowledge gained through relevant experience from work or other studies
• good ability and recent experience using various programs/systems
• good knowledge of Swedish in both spoken and written form

We consider it an advantage if you have:

• current and relevant experience from operational, event-driven activities (e.g., traffic management/alarm center) or another supervisory/monitoring function or support function with simultaneous handling of multiple cases
• current experience of working irregular hours, such as shifts

The questions you will need to answer when submitting your application will form the basis for the first selection we make. We ask that you attach your CV. We have stopped requesting a cover letter as we do not include it as part of the selection material. If you have protected personal information, please contact the responsible manager for recruitment so that your application can be handled according to special procedures. You can find the name and contact details of the manager in the advertisement.

Within Traffic, you work at the center of events to make our transport system function for all of Sweden's thousands of travelers - around the clock, year-round. We plan, lead, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to contribute to ensuring that roads are passable, that trains arrive on time, and that traffic information is current.

At the Swedish Transport Administration, we work to bring Sweden closer. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity, where the common denominator is reliability, commitment, and courage. Because that is how we best represent our society.

What is it like to work at a traffic control center?

https://www.trafikverket.se/om-oss/jobba-hos-oss/nyckelroller-pa-en-trafikcentral/ (https://www.trafikverket.se/om-oss/jobba-hos-oss/nyckelroller-pa-en-trafikcentral/)