Vacant job

Do you thrive in a role where the pace of work is very varied? With us, it ranges from calm monitoring, which requires full focus, to situations in traffic where it becomes fast-paced.

As a traffic informant, you will have an educational, challenging, and fun job with a solid introduction, training, and guidance to help you get into the work in the best way. You will start your employment with a paid training on-site in the operational environment.

In the role of traffic informant, you are responsible for disseminating information both internally and externally to ensure that train passengers have good options for alternative travel during deviations in train traffic. This can involve everything from delayed and canceled trains to platform changes. You collect and compile information about track changes, delays, vehicle problems, and contact line faults.

You will be sitting in an operational environment at a traffic control center where you collaborate with several other functions. A traffic informant must be prepared for unexpected, sudden, and serious disruptions. You are an important player in local communication to relay information, and you work according to established routines and processes. The information you handle is disseminated via existing equipment at the stations and lays the foundation for information to various websites, apps, and media. It is essential that you stay updated on the traffic situation, which you do through computerized monitoring systems and good collaboration with colleagues and railway companies.

When train traffic operates as planned, you will have calm periods where you primarily monitor and are prepared if the traffic situation changes. In this role, you will work shifts according to a schedule throughout the year. Our earliest morning shifts start at 05:00, and the latest afternoon shift ends at 22:00. One of the most enjoyable aspects of this job is that no day is the same!

In this recruitment, web-based tests are used as part of the selection process. This is to ensure an objective and non-discriminatory recruitment process. The tests will be sent out when the application period ends, so we ask you to keep an eye on your email.

We primarily use email (from the email address: [email protected]) to send out notifications and invitations. Please check your inbox and also your spam folder regularly during this time to ensure you receive all information from us!

You have good problem-solving skills that allow you to identify, manage, and solve issues that arise in daily operations. You are attentive and can adapt your communication depending on the recipient. It is also important that you can adjust to new circumstances and situations where you work constructively and maintain your calm in stressful situations. You thrive in a varied pace, as calm monitoring periods also occur. You take responsibility for independently performing your tasks and have good collaboration skills.

We are looking for someone who has

• a high school diploma - or other education combined with experience that we consider relevant and equivalent
• very good computer skills
• good knowledge of Swedish in speech and writing

It is an advantage if you have

• work experience in operational activities such as a traffic control center, alarm center, or other monitoring central function
• experience from the railway industry and/or experience from work in communication and customer service
• experience working shifts (day, evening, and weekend)

The questions you will need to answer when submitting your application will form the basis for the first selection we make. We ask that you attach your CV. We have stopped requesting a cover letter as we do not include it as part of the selection material. If you have protected personal information, please contact the responsible manager for recruitment so that your application is handled according to special procedures. You will find the name and contact details of the manager in the advertisement.

Within Traffic, you work at the center of events to make our transport system function for all of Sweden's thousands of travelers - around the clock, year-round. We plan, lead, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to contribute to ensuring that the roads are passable, that trains arrive on time, and that traffic information is current.

At the Swedish Transport Administration, we work to bring Sweden closer. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. This is how we best represent our society.

What is it like to work at a traffic control center?

https://www.trafikverket.se/om-oss/jobba-hos-oss/nyckelroller-pa-en-trafikcentral/