Are you ready to become Folksam's next telephone advisor?

We are looking for driven and results-oriented telephone advisors for our office in Kramfors. We are looking for you who loves sales, high goals, and creating value for the customer!

With us, you get the chance to grow in a dynamic environment where your performance makes a real difference. You will be part of an engaged team that values collaboration, energy, and accountability – where we are always personal in our interactions with customers.

One of our colleagues describes the job like this:
"As a telephone advisor, you have a key role. What we do for our customers makes a difference! I appreciate being seen and valued for my efforts. It is always fun to go to work thanks to our strong community and team spirit – you want to contribute to Folksam's success."

Are you ready to take the next step in your career and take on new challenges? Don't hesitate – apply now and become part of our team!

This is what you do as a telephone advisor at Folksam

As a telephone advisor, you call our existing customers. Through an insurance review, you map out the customer's unique need for security and offer customer-specific solutions. We work towards clearly set individual goals where your efforts directly impact your success.

As a new employee, you will receive comprehensive training about Folksam, our entire product range, and needs-based sales techniques. Your work is crucial to our success, and we are here to ensure you have everything you need to succeed.

Are you the one we are looking for?

We are looking for you who:

• Have completed high school education with final grades.
• Have a very good ability to express yourself well in Swedish, both orally and in writing.
• Have good computer skills and are comfortable with digital tools.

We prefer that you have experience in sales with good results. If you have worked with proactive and needs-based sales, that is an advantage. It is a plus if you have language skills beyond Swedish to meet and provide service to all our customers.

To succeed in the role of telephone advisor, you are a goal-oriented and results-driven person with a strong drive to meet and exceed set goals. You thrive in a dynamic sales environment where the desire to develop combined with personal responsibility is crucial for your success.

You have clear, engaging, and trustworthy communication and an ability to create value for the customer through needs-based sales. Furthermore, you are flexible, see opportunities in change, and have a positive attitude towards new challenges and development.

Here you can make a difference

Welcome to Folksam – here you drive important issues forward. From the crucial details to the big perspectives, with a focus on simplifying our customers' everyday lives. This means you contribute to something bigger, regardless of your role. There are many fun, developing jobs here, and you have good chances for an exciting career.

We believe in a sustainable work life and actively work with inclusion and diversity. Our modern offices invite collaboration and learning, and here we get things done! You have the flexibility to alternate between working in the office and working from home, based on the needs of the business.

Read more and watch videos about life with us at folksam.se/jobb-och-karriar.

More about the position

• Location: Aspåsvägen, Kramfors
• Employment degree: Full-time
• Working hours: With us, you have scheduled working hours with alternating weeks of day and evening shifts, as well as two weekends every 5th week. We work a 31-hour work week.
• Employment form: Permanent employment, we apply a probationary period.
• Salary: Fixed monthly salary

In this recruitment, we will use tests as a step in the recruitment process, so keep an eye out for tests in your email.

This job is covered by the Insurance Distribution Act. Therefore, before employment, we will conduct background checks. Here you can read more about what the checks contain.

How to apply for the job

Welcome to submit your application today, but no later than January 28, 2026. To apply for the position, we ask you to attach your CV and answer a number of questions based on the current requirement profile.

If you want to know more about the job, feel free to contact our group managers

• Tomas Grimsen 072-468 71 36
• Ivan Babic 070-146 06 04

Union representatives: Handels Mikael Carlsson 070-831 51 32, Akademikerföreningen Susanna Järnek 070-831 69 46, and Forena Pernilla Eriksson 070-831 57 29.

Customer-owned Folksam Group has been offering insurance and savings since 1908 that provide security in all stages of life. We make it easier for our four million customers to feel secure in a sustainable world through the right insurance, the right savings, and the right help when something happens.