Vacant job

Uppsalahem is Uppsala's leading housing company with approximately 300 dedicated employees managing our portfolio of around 18,000 apartments. With us, you will work with something that is most significant for people, their homes.

We are now looking for a driven and committed Customer Service Assistant to join our team! Your main tasks will be to provide personal service to our tenants via phone, email, and our other digital channels. You will welcome and take care of both our tenants and our employees. You will find ways to resolve their issues, either through your own knowledge or by directing them to the right department. As you excel in service, the work will be enjoyable and developing for you while the customer feels welcomed and at home in their contact with us at Uppsalahem. If you enjoy being part of a tight team and working on continuous improvements, we believe you will appreciate this role.

The Customer Center is a central department for Uppsalahem responsible for communication with tenants through both phone, digital channels, and Uppsalahem's reception. The Customer Center also provides several internal support services through the Office Service function.

To succeed in this role, you have a strong personal commitment and are curious about people. You thrive on change and development, and you are not afraid to roll up your sleeves and get to work when needed.

• have completed secondary education.

• have previous experience in customer service work with high volumes over the phone and email, as well as good administrative skills.

• have experience with case-managed work based on high volumes.

• have good experience working in CRM systems.

• express yourself well in Swedish and English, both spoken and written. If you master additional languages, this is an advantage.

• have good computer skills and basic knowledge of Office 365.

We place great importance on your experience in customer service work with high volumes and working in an organization that puts the customer first.

About us at Uppsalahem

At Uppsalahem, courage, curiosity, and a strong will to make a difference come together. Here, we work together to shape the future of housing - with ideas that dare to challenge and solutions that make everyday life better for the residents of Uppsala. With us, you will have the opportunity to influence Uppsala's development together with engaged colleagues who are proud of what we create. Together, we work for a vibrant and sustainable Uppsala where people can live and thrive, today and in the future. Read more about us, our history, and our values at www.uppsalahem.se.

Here you can also read more about the benefits we offer.

Scope: Full-time Working hours: Core working hours are 08:00-17:00 Employment form: Permanent position Start: By agreement Location: Cykelfabriken

Curious?

Would you like to know more about the position? Then you should contact the Customer Center Manager, Felix Wallón, [email protected]. We review applications continuously, so the role may be filled before the application deadline, so do not wait to submit your application. Warm welcome to submit your application by 2026-02-13.

We look forward to hearing from you!