Service Officer at the Service Office in Gällivare

At the service office in Gällivare, we are about 3 employees and are part of the Luleå office area. We work service-oriented where you and your colleagues take joint responsibility for your mission and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work is to guide customers in using the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and have a pedagogical attitude.

In your customer meetings, you have the support of the various authorities' IT systems. In addition to introduction and training, time is set aside every day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which can sometimes happen at short notice.

Here you can watch a film about the role of a service officer (On Platsbanken: to watch the film, please go to the job advertisement at www.statensservicecenter.se/lediga-jobb (https://www.statensservicecenter.se/lediga-jobb) and then click on the link in the advertisement text)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working method to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Other Information

The position is 100% and permanent. We usually apply a six-month probationary period. Start date by agreement. We do not have the opportunity for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned based on national defense needs.

Welcome with your application including CV and cover letter by February 10, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If that information is not provided, we cannot make a correct assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 8 in Gällivare.

Statens Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The Statens Service Center has the task of making the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career development, wellness grants, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to meet good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees.

The Statens Service Center promotes a discrimination-free workplace with increased diversity and equality.

We have made a media call for our advertisements and request not to be contacted by media and recruitment companies.