Population Registration Officer at the Swedish Tax Agency

Are you studying law or social sciences and looking for a valuable and socially beneficial summer job? Or have you recently graduated and are ready to take the first step in your career? As a population registration officer, you will have a varied and educational job while gaining valuable work experience from the Swedish Tax Agency.

Join us in making society possible!

About the job

At the Information Center, you are the face of the Swedish Tax Agency. You work in a fast-paced environment where you respond to general inquiries about population registration primarily from private individuals and guide them on how to best use our e-services. You build trust by being attentive and providing a good reception. Most inquiries come via phone, which means you need to be comfortable speaking on the phone with different people.

You take responsibility for keeping yourself updated on news and changes within your area of work. Using various digital information channels, you also seek answers during the conversation with the customer. Most questions are simple and can be answered quickly, but some are more complex. The job also includes administrative tasks such as sending personal certificates and various forms.

In addition to the above tasks, you will also answer incoming questions in our election information during the period.

In this job, you will have contact with customers all day long, and you will meet a wide diversity of people. You work in a team close to your colleagues, and you support each other. You will develop your skills in customer service and gain broad knowledge in the field of population registration. At the Information Center, you have scheduled working hours.

The Information Center is open from 08:00 AM to 04:00 PM, Monday to Friday.

You will belong to a section at the Information Center and will work in the Population and Property Department located in Gothenburg.

About you

To do a good job and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and an understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://www.skatteverket.se/omoss/jobbahososs/skatteverketsmedarbetarpolicy.4.5c281c7015abecc2e2010e5b.html).

In this job, you should:

• independently plan and drive your work forward to achieve results
• be good at collaborating and supporting others to reach common goals
• have a good reception towards both our customers and your colleagues
• be goal-oriented and contribute to achieving the purpose of the operation
• be able to speak and write simply and clearly in both Swedish and English
• be able to analyze information flows, see connections, and make decisions.

You should also have:

• a current (at least 60 approved credits) or recently completed higher education of at least 180 credits in law, social sciences, behavioral sciences, or another suitable higher education.
• Relevant work experience in meeting people from diverse backgrounds via phone and email or customer service.
• Good knowledge of Swedish and English in both spoken and written form.

It is desirable that you have current and relevant work experience at the Swedish Tax Agency.

Good to know

The employment is temporary from May 1 to August 31. Additionally, there will be an opportunity for part-time extension during the first two weeks of September.

In May, there is an opportunity to combine any studies with the work as a population registration officer, as leave can be granted up to 50% for studies after consultation with the responsible manager. There will be joint reviews and training with mandatory attendance during May.

Due to the nature of the tasks, there is no possibility to work from home in this job.

Please note that you must be very careful when filling out the questions at the end of your application. The answers to these questions will form the basis for the first selection. Also, to proceed in the recruitment process, you need to have attached your study certificate/transcript by the application deadline.

In this recruitment, we may use psychological tests.

An employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in security class, Swedish citizenship is required.

At skatteverket.se/jobb (https://skatteverket.se/jobb), you can read about our socially supportive role, the benefits of working with us, and how to apply for our jobs.

When you apply, please attach your CV. We do not use cover letters in our recruitment, so please do not attach one to your application.

Welcome with your application!

The Swedish Tax Agency has a socially supportive role. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.