Client Officer at Norrköping Prison

The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now looking for more employees. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society will be safer and more secure for everyone. We are the authority responsible for prisons, probation, detention centers, and client transport.

Read more about the operations at Norrköping Prison on our website: Norrköping Prison (https://www.kriminalvarden.se/kontakt/hitta-och-kontakta/verksamhet/hakte/norrkoping/#verksamhet)

The prison is centrally located in Norrköping and has about 50 employees distributed across various professional categories and competencies. The prison has capacity for 70 clients. The entire workplace is characterized by a high level of security awareness. A high level of security is necessary for the Swedish Prison and Probation Service to meet the requirement of protecting society, providing good care, and influencing our inmates towards a life without crime.

JOB RESPONSIBILITIES

As a client officer, you will be responsible, under the supervision of the correctional officer, for the overall client work. This includes ensuring and quality-assuring the legal process, calculating sentences, managing the legal client process, and handling misconduct cases. You will make assessments based on applicable regulations, guidelines, and practices and make decisions according to delegation. The assignment also includes developing and quality-assuring the legal work in dialogue with the correctional officer. You will mentor other staff in client work and the various processes within the legal system.

You will be the sole client officer at the prison, and a crucial part of the job is collaboration with your colleagues as well as other internal and external actors, such as Social Services and other authorities. The position may also involve other administrative tasks.

QUALIFICATIONS

We are looking for someone with a good demeanor who communicates and resolves conflicts constructively. You ensure that messages are conveyed and that expectations are clear for all parties involved. We expect you to take responsibility for your tasks and independently drive your processes forward. Being meticulous and well aware of goals and quality standards is a given for you and crucial for succeeding in the job. As a person, you are secure, stable, and controlled even in stressful situations. You make correct assessments and priorities and show judgment in statements, actions, and decisions.

It is important for us that you share the Swedish Prison and Probation Service's fundamental values of a humane view of people, respect for the individual, and belief in the human capacity and willingness to develop. You are also aware of and understand how background, culture, and group affiliation affect yourself and others. Furthermore, you are expected to contribute to ensuring that everyone is treated equally. We place great emphasis on personal suitability.

We are looking for someone who has:

• University or college education with a legal, pedagogical, or behavioral science focus, or other education combined with experience deemed equivalent by the Swedish Prison and Probation Service
• Knowledge and experience in leading others in work tasks
• Very good ability to express yourself well in speech and writing in Swedish
• Driver's license (B)

It is advantageous if you also have:

• Experience working within the Swedish Prison and Probation Service, especially as a client officer
• Experience in case management within public administration
• Experience working with administrative law cases and thus good knowledge of relevant legislation

OTHER

The Swedish Prison and Probation Service has chosen to remove the personal letter and replaced it with selection questions relevant to the position. The answers to the selection questions and your CV will form the basis for whether you qualify to proceed in the process.

To be considered for employment within the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security, and confidentiality awareness, and you must comply with applicable laws. This means that you uphold democratic values and the state values that apply to the operations of the Swedish Prison and Probation Service.

Some positions are placed in a security class, and a security review with a background check will be conducted before a hiring decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experiences. Read more about the security review at: Security Review (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/)

The position may involve military placement within the Swedish Prison and Probation Service. Read more about military placement at: Military Placement (https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/)

Individual salary setting applies.

Probationary employment may be applied.

The Swedish Prison and Probation Service strives for a balanced gender distribution and increased diversity.

To submit your application, click on the application link in the ad. Questions about how to apply and submit your CV should be directed to Visma Recruit. Questions about specific jobs will be answered by the contact person indicated in the ad.

We kindly but firmly request no direct contact with staffing and recruitment companies or sellers of recruitment ads. The Swedish Prison and Probation Service has contracted agreements.