Vacant job

About the Company

Infometric is a leading green provider situated at the heart of the intense energy transition. They are experts in measuring and saving energy and helping their customers manage their shared resources. They offer modern technical solutions and sustainable energy solutions that pay off – for both the wallet and the climate.
Over the years, they have helped thousands of property owners and housing associations reduce their energy costs by hundreds of millions of kronor. They measure electricity, hot and cold water, and temperature in properties and in residents' apartments. Their measurement systems often include solar panel installations and charging stations for electric vehicles.
Since their inception in 1995, they have collected over a billion measurement values. Now they are ramping up with the ambition to become an even larger player in the green energy transition in the coming years.
Infometric's headquarters is located in Sollentuna and they have around 55 employees.

Your Future

The after-sales department is growing with more contractual customers and this is where you are needed!

In the role of support technician, you will answer questions and assist our contractual customers with the operation and support of existing systems. You will work in a ticket management system and handle a range of cases that vary in scope and complexity. You will be part of a team of about 10 people characterized by good camaraderie and high technical competence.

As a technical customer support technician, you will work with troubleshooting, check and quality assure the installers' work, and ensure correct delivery and performance to the company's customers. You will have the right conditions to succeed in your work, which includes a structured introduction plan over 3 weeks. After that, you will receive ongoing training to build your competence regarding new technology.

Qualifications

• At least 3 years of work experience in Sweden in a similar role as a Support Technician.
• Very good knowledge of the Swedish language in both spoken and written form.
• Completed secondary education in areas such as IT, technology, or electrical engineering.
• Good knowledge of Data and IT; we kindly decline applications from those who do not have this competence.

Meritorious

• Possess a post-secondary degree in areas such as network technology and/or electrical engineering.
• Have previously worked in a service profession, preferably within 2nd line support.
• Have knowledge of IP and/or network technology.

To be successful in this role, we see that you are a solution-oriented and structured person who has the ability to drive your own work forward. As you work with the company's customers, we see that you are a social person who enjoys delivering good service.

Other

The assignment includes staffing via Kraftsam Recruitment & Staffing with good opportunities to transition into employment with our client. The position is full-time with immediate start.

If you have questions about the position, please contact the responsible recruiter at [email protected]

We look forward to your application!