Vacant job

Job Description & Offer

Are you a Danish-speaking, pedagogical, and service-oriented individual looking for a varied and rewarding job in technical support? Do you want to be part of a company that constantly strives to make everyday life easier for people suffering from chronic illnesses? Then you should apply for the position of Tech Support Agent at Nordic Infucare!

As a Tech Support Agent at Nordic Infucare, you will encounter numerous user-specific cases and become the expert on Nordic Infucare's products. You will be the first point of contact for users when they have questions about their technical equipment, and phone, email, and digital web forms will be your primary tools. During periods of lower activity, you will use your solution-oriented skills to evaluate, optimize, and continuously improve processes to create a more efficient workflow. Your main responsibilities will include:

• Handling user-specific cases via phone, email, and web forms.
• Being Nordic Infucare's spearhead in technical support.
• Managing the entire claims process.
• Continuously reviewing and optimizing/streamlining work processes.

In this role, you will handle support cases via phone and email, which requires excellent communication skills in both spoken and written Swedish, Danish, and English.

Candidate Profile

This position is suitable for you if you have a strong sense of responsibility and enjoy working in a structured and independent manner. You will work with varied tasks and sometimes juggle multiple commitments simultaneously, always maintaining a high level of quality. It is crucial that you enjoy working in a team, as you and your colleagues will collaborate to solve daily tasks.

We are looking for someone with a technical interest who has previously worked in a similar role within technical support. We believe you are empathetic, service-minded, and communicative with both colleagues and users. You are solution-oriented and can prioritize when urgent situations arise while being meticulous and appreciating the importance of details.

To succeed in the role of Tech Support Agent, you need to have a good technical understanding, possess solid knowledge of the Office suite, and be eager to learn everything about Nordic Infucare's products. You must also be fluent in Swedish, Danish, and English.

We highly value your qualities and would like you to have a background in sports or community activities. Tell us about the activity you have practiced, how it has shaped you as a person, and how you believe this influences you in a role as an order administrator. Furthermore, we seek someone who supports PerformIQ's values and values a balanced age and gender distribution as well as ethnic and cultural diversity.

Additional Information

Start: Immediately.
Scope: Part-time.
Working hours: As agreed, Monday to Sunday, between 7 AM and 10 PM, with the majority of shifts being between 8 AM and 5 PM on weekdays. Remote work possible by agreement.
Location: Stockholm, Alvik.

Submit your application today! Selection and interviews are ongoing, and the position may be filled before the application deadline!

The assignment is part of our consulting operations, which means you will be employed by PerformIQ with the possibility of further employment directly with Nordic Infucare. Submit your application by clicking “apply.” If you have any questions, feel free to contact Oscar Backman at [email protected]

PerformIQ is an authorized staffing and recruitment company with a unique profile. We offer personnel with backgrounds in sports and community activities combined with education and work experience. Through sports, our consultants have developed performance-enhancing qualities, thus creating the right tools to succeed better in working life. That’s PerformIQ! For more information, visit www.performiq.se

Company Presentation

Nordic Infucare is a leading provider of treatment for patients suffering from chronic illnesses in a home environment and operates throughout the Nordic region. They deliver innovative medical technology equipment that provides the most advanced treatment methods, aiming to improve patients' quality of life. They select products and create solutions tailored to patients' needs and Nordic market standards.