Vacant job

Job Description & Offer

Are you pedagogical & service-oriented and looking for a varied and rewarding part-time job in technical support? Do you want to be part of a company that constantly strives to make everyday life easier for people suffering from chronic illnesses? Then you should apply for the position of Tech Support Agent at Nordic Infucare!

In the role of Tech Support Agent at Nordic Infucare, you will encounter numerous user-specific cases and you will be the expert on Nordic Infucare's products. You will be the user's first support when they have questions about their technical equipment, and phone, email, and digital web forms will be your primary tools. During periods of lower activity, you will use your solution-oriented side to evaluate, optimize, and continuously improve processes to create a more efficient way of working. Your main tasks will include:

• Handling user-specific cases via phone, email, and web forms.
• Being Nordic Infucare's spearhead when it comes to technical support.
• Managing the entire complaint flow.
• Continuously reviewing and optimizing/streamlining work processes.

In this role, you will handle support cases via phone and email, which places high demands on your communication skills in both spoken and written Swedish & English.

Personal Profile

This position is suitable for you who are studying at a university or have another part-time job at the moment. You have a strong sense of responsibility and enjoy working in a structured and independent manner. You will work with varied tasks and sometimes multiple commitments at the same time, but always with a high level of quality. It is very important that you, as an applicant, enjoy working in a team as you and your colleagues support each other to solve the day's tasks.

We are looking for someone who is empathetic, service-minded, and communicative with both colleagues and users. You are solution-oriented and can prioritize when urgent situations arise while being meticulous and appreciating the importance of details.

To succeed in the role of Tech Support Agent, you need to have a good technical understanding, possess good knowledge of the Office suite, and be curious to learn everything about Nordic Infucare's products. You must also speak fluent Swedish and English.

Requirements:

• Can work at least 8h/week.
• Can work full-time during the holiday period.
• Experience in customer service.

Other

Start: Immediately.
Scope: Part-time approx. 8h/week, then full-time during the holiday period.
Working hours: By agreement Monday to Sunday, between 7-22, the majority of shifts are between 8-17 weekdays. Remote work possible by agreement.
Location: Stockholm, Alvik.

The assignment is part of our consulting operations, which means you will be employed by PerformIQ with the possibility of further employment directly with Nordic Infucare. Submit your application by clicking “apply”. If you have any questions, you are warmly welcome to contact Oscar Backman at [email protected]

Company Presentation

Nordic Infucare is a leading provider of treatment for patients suffering from chronic diseases in home environments and operates throughout the Nordic region. They deliver innovative medical technology equipment that provides the most advanced treatment methods, aiming to improve patients' quality of life. They choose products and create solutions tailored to patients' needs and Nordic market standards.

About PerformIQ

PerformIQ is an authorized staffing and recruitment company with a unique profile. We offer staff with backgrounds in sports and associations combined with education and work experience. Through sports, our consultants have developed performance-enhancing qualities and thus created the right tools to succeed better in working life. That’s PerformIQ! For more information, visit www.performiq.se