Vacant job

We are looking for a Customer Service Representative for a company in Lund. Start is in March, a 6-month temporary assignment to begin with.

Assignment Description:

For this assignment, personal qualities are very important. We are looking for a person who has a pleasant demeanor, is responsible, solution-oriented, and service-minded. The assignment consists of answering phone calls, emails, and chats. You will also handle lighter administrative tasks such as lists that need to be registered.

The Customer Service Representative should be able to provide good service to customers through phone, chat, and email, keep updated on the customer's offerings (products and services), have good system skills (ease in understanding how systems should be used), be able to express themselves in writing, and possess a high degree of teamwork ability.

Stress-resistant and adaptable individuals are required within customer service in the energy sector, and some experience in sales is now also required. The customer's core values are courage, responsibility, and commitment, which guide their work. It is also important in the assignment to contribute to the development of the customer service function. The industry is changing, and you will join a fun team.

Mandatory Requirements:

• Previous experience in customer service will be prioritized, possibly some form of customer interaction with consumers.

• Familiarity with working in various systems.

• Technical competence.

• Experience and interest in sales (referring to incoming sales, not outgoing).

Preferred Requirements:

• Previous experience in the energy sector or other technical support experience that required complex conversations.

• Ability to handle complicated customer calls, such as customers who have difficulty paying or similar concerns.

• Experience with customer databases or CRM systems is an advantage.

• Background from the energy sector.

This is a 100% consulting assignment via Incluso in Lund. Start is in March, a 6-month temporary assignment to begin with, with the possibility of extension thereafter. This assignment is 100% on-site in Lund. Please apply with your CV and motivation via the link below. We present candidates continuously.

The responsible recruiter at Incluso is Emma Hörnsten.