Vacant job

Do you want to work closely with customers in a company with strong brands and efficient logistics? Båstadgruppen is now looking for a customer service and claims representative for its headquarters in Ängelholm.ABOUT BÅSTADGRUPPEN:Båstadgruppen has sales offices in Ängelholm and Gothenburg and specializes in the sale of safety shoes, workwear, safety helmets, hearing protection, and safety gloves. The company operates several established brands and has invested in a high-tech, data-driven warehouse that supports efficient and modern logistics within the group.

ABOUT THE POSITION:In the role of customer service and claims representative, you will handle and assess claims from the company's retailers. The work involves receiving and processing incoming cases, answering customer inquiries, providing guidance on the right product for the customer's needs, and making decisions regarding claims, compensations, and advice. The role may also involve some outgoing customer contact. The work is customer-oriented and requires a structured approach as well as good communication skills.

YOUR MAIN TASKS

• Handle customer inquiries via phone, email, and chat

• Assess claims based on product knowledge, materials, wear, and usage

• Make decisions regarding compensation, returns, or advice

• Provide retailers with guidance on the right product for the right application

• Collaborate with warehouse, returns department, sales, and other internal functions

• Work in case and business systems, primarily Zendesk and Microsoft Dynamics Business Central

WE ARE LOOKING FOR YOU WHO:Thrives in a customer-oriented role and has a service-minded and humble approach. You are confident in your communication, especially in writing, and can convey decisions in a professional and pedagogical manner – even in situations where claims need to be denied. You are curious, information-seeking, and willing to build broad product and operational knowledge over time. The role entails responsibility and requires a structured approach as well as good ability to collaborate with both customers and internal functions.

WE PREFER THAT YOU HAVE:

• Good knowledge of Swedish and English, both spoken and written

• Good computer and system skills

• Experience with Zendesk and/or Microsoft Dynamics Business Central is an advantage

Start: As agreedExtent: Full-time, parental leave cover until August 2027Salary: Individual salary setting, collective agreement appliesLocation: Headquarters in ÄngelholmWorking hours: Monday–Friday (hybrid work 1 day a week once you have settled into the role)WE OFFER YOUWorkz specializes in customer service and offers not only extensive training but also ongoing training in communication, customer management, and business professionalism. After completing the training, you will also be certified in customer service.

In addition, you will receive collective agreement terms, wellness allowance, and a dedicated operational manager who supports you in your development and is always available to assist you as a consultant.

We are proud to offer our consultants a safe working environment and opportunities to grow, both personally and professionally!

APPLICATIONWe conduct tests as the first step in the recruitment process. The test will be sent to your email immediately after applying and must be completed to become a current candidate in the recruitment process.

Open to all
We focus on your skills, not your other circumstances. We are open to adapting the role or workplace to your needs.