Vacant job

On behalf of our client, we are currently looking for a customer service representative in Lund. The assignment is full-time and is expected to start on 2026-03-02 and run until 2026-09-01 with the possibility of extension.

About the assignment

For this assignment, personal qualities are very important. We are looking for a person who has a pleasant attitude, is responsible, solution-oriented, and service-minded. The assignment consists of answering phone calls, emails, and chats. You will also handle lighter administrative tasks such as lists that need to be registered.

The customer service representative should be able to provide good service to customers via phone, chat, and email, stay updated on the client's offerings (products and services), have good system skills (easily see how systems should be used), be able to express themselves in writing, and have a high degree of collaboration skills.

Stress-resistant and adaptable individuals are required in customer service in the energy sector, and some experience in sales is now also required. The client's core values are courage, responsibility, and commitment, which guide their work. It is also important in the assignment to contribute to the development of the customer service function. The industry is changing, and you will join a fun team.

Other: Start: 2026-03-02 End: 2026-09-01 Extent: 100% Location: Lund

About you We are looking for someone who meets the following mandatory requirements:

• Experience working with multiple systems

• Technical competence

• Experience and interest in sales (referring to incoming sales, not outbound)

• Fluent Swedish in speech and writing

• Fluent English in speech and writing

It is an advantage if you also meet the following requirements:

• Previous experience in the energy sector or other technical support experience that required complex conversations.

• Ability to handle complicated customer calls, such as customers who have difficulty paying or similar concerns.

• Experience with customer databases or CRM systems is an advantage.

• Background from the energy sector

Application Does this assignment sound interesting? Please submit your application as soon as possible, as the selection process and interviews will be ongoing, and the position may be filled before the application deadline.

You can easily apply by sending your CV and answering a few questions. Candidates who best match the role will be interviewed by phone and then invited for an interview with us at Devotum. The next step is an interview with our client. Reference checks are part of the process.

If you have any questions about the assignment, please feel free to contact the responsible Consultant Manager Ferri Ghaderi at 070-499 38 00 or [email protected]