Do you want to work in customer service in an exciting industry?

At Mercedes-Benz Financial, you provide first-class service to customers – every day is new and you are constantly developing!

ABOUT THE POSITION

Are you curious about customer service in an exciting industry? As a customer service representative at Mercedes-Benz Financial, you will be employed by Academic Work and work on behalf of the client. You are an important contact for customers and assist with everything from loans and leasing to invoices and contracts. We are looking for someone who has another main occupation but can be available 2 days a week (Mon-Fri). No day is like the other – here you will develop, take responsibility, and build valuable experience in an engaged team. The assignment also includes more work during the summer, Christmas, and around public holidays. We apply a rolling selection process where the final interviews will be held in week 51.

You are offered

• A comprehensive onboarding that provides you with all the tools to succeed
• A warm and engaged team where colleagues support each other
• Opportunities to develop, build experience, and valuable contacts within customer service and finance
• A personal consultant manager who supports your development
• A valuable experience for future roles

JOB RESPONSIBILITIES

Responsibilities

• Provide professional and friendly service to Mercedes-Benz Financial customers via phone and email
• Assist customers with inquiries about loans, leasing, invoices, payments, and contracts
• Follow up on cases and ensure that customers receive accurate and clear information
• Collaborate with colleagues in the team to find solutions and improve the customer experience
• Be part of a dynamic workflow where no day is like the other

WE ARE LOOKING FOR YOU WHO

• Is fluent in Swedish and English, both written and spoken
• Has another part-time occupation for at least 18 months and can be available about 2 days a week
• Has previous work experience in a customer service role
• Has good system understanding and is quick to learn new tools
• Is solution-oriented, driven, and enjoys collaborating in a team
• Speaks and writes Swedish fluently and has basic knowledge of English

It is a merit if you have

• Experience in service-related professions such as customer service or phone support in, for example, banking.
• Good knowledge of reading credit facts and understanding contracts

Knowledge can be obtained through education, experience, or being self-taught.

To succeed in the role, you have the following personal qualities:

• Service-oriented
• Problem-solving
• Good collaboration skills

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply a rolling selection process and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.