Do you want to become one of us?

My name is Jenny, and I have the privilege of being the manager of seven service offices in central and northern Sweden. With us, it is a prerequisite that you, as an employee, want, can, and dare to take responsibility together with your colleagues. In addition to an important mission where you make a difference for citizens, we offer you a good introduction, experienced colleagues who support you in your daily work, and an accessible manager who will be there for you when you need it.

With us, we focus on the mission and value job satisfaction and team spirit.

Does this sound like an environment you would thrive in?

Welcome with your application,
/Jenny Persson, Area Manager

At the service office in Örnsköldsvik, we are three employees who regularly collaborate with the offices in Härnösand and Kramfors. We work in a service-oriented manner where you and your colleagues take joint responsibility for your mission and learning. We actively work on continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work is to guide customers to use the collaborating authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your approach according to the customer, and have a pedagogical attitude.

In your customer meetings, you have the support of the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations. You may also work at other service offices, which sometimes happens at short notice.

Here you can watch a video about the role of a service officer.

Qualifications

You are driven to provide our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for someone who has:

• A university degree of at least 80 credits/120 ECTS or equivalent knowledge obtained through work experience
• Worked for at least two years in the last ten years in a service profession where you have informed and guided customers in personal meetings.
• A valid driver's license (B)

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate verbally and in writing in Swedish
• Communicate verbally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is an advantage if you:

• Have experience working with any of our collaborating authorities

Other Information

The employment is permanent and full-time. We usually apply a six-month probationary period. Start date is negotiable. We do not have the possibility for remote work. This position requires a security clearance according to the Security Protection Act. As an employee, you may also be assigned to a military position based on the needs of total defense.

Welcome with your application including CV and cover letter by January 12, 2026. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If that information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

We plan to conduct interviews during week 3 in Örnsköldsvik.

Statens servicecenter

We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide individuals and businesses with support and guidance in matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and a wellness hour each week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential in the best way, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the state value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Please read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

Statens servicecenter strives for a discrimination-free workplace with increased diversity and equality.

We have made a media call for our ads and kindly ask for no contact from media and recruitment companies.