IT Service Desk Support Specialist - Mölndal

Assignment Period: 2026-02-01 - 2026-12-31 (Possibility of extension)

Application Deadline: January 5

Scope: 100%

For this assignment, our client needs 2 employees 

Assignment Description

We are looking for two Support Specialists for the IT Service Desk for our client in the Västra Götaland region.

Background to the Assignment

The VGR Service Desk is the function within the IT organization of Västra Götaland that assists employees with their IT problems and inquiries. The Service Desk receives and manages support requests via phone, chat, or service portal when someone in the organization needs help with, for example, computers, system logins, software, or technical issues. The goal is to quickly resolve problems so that healthcare personnel and other employees can continue to work efficiently without unnecessary interruptions. The Service Desk is often the first point of contact for IT support and can also guide further to specialist teams for more complex issues.

Assignment Description

We are looking for two service desk employees. At our client, it is a service-oriented and solution-focused person who helps our users with IT-related questions in their daily work. The role involves receiving cases via phone, chat, and service portal, troubleshooting issues, guiding users, and ensuring that the operations can continue without interruption. The employee has good communication skills, a calm demeanor, and a desire to create a positive experience in every contact.

Ability to quickly analyze and solve common IT problems related to, for example, login, networks, clients, and operational systems. You have good knowledge of Windows environments, O365, client management, mobile IT, access management, and ticketing systems. Can explain technical issues in an easily understandable way, create security for the user, and provide a professional response in all channels (phone, chat, portal). You take initiative, seek root causes, and drive cases to closure, even if it requires collaboration with other support functions.

Mandatory Requirements

• Relevant post-secondary education in IT, technology, or another equivalent field.
• Alternatively, several years of documented work experience in technical support or a similar role.
• Experience working in a technical support function over the phone, preferably in first line or second line.
• Good ability to communicate calmly, clearly, and professionally with users and customers, which we will focus on during our interview.
• Very good ability to express yourself well in both spoken and written Swedish.

Necessary Skills

• Technology
• Ticketing System 0365
• IT
• Windows

Desirable

Experience working in larger organizations, preferably in the public sector with a focus on healthcare operations.

The requirements must be clearly stated in the attached CV and marked. Additionally, each requirement must be justified in free text with references to where in the CV the requirement is met. Candidates who proceed to the next step in the process will fill out a "Competence Matrix" before presentation to the client.

Assignment Period: 2026-02-01 - 2026-12-31 (Possibility of extension)

Workplace: Mölndal

Working Hours/Scope: 100%

Please apply directly via our system (We do not accept applications via email)

- your updated CV in Swedish

- information about when you are available to start the assignment

- in the motivation, describe why you are suitable for this assignment - refer to previous consulting assignments, employment, education, and personal qualities.

For this assignment, our client needs 2 employees, which means a greater chance for you as an applicant.

Application Deadline: January 5, 2026