Vacant job

Job Description

Now you have the chance to take on the role of support staff at an important authority in Stockholm. We are looking for someone who is passionate about helping others, is tech-savvy, and wants to be part of a dynamic team where no day is the same. The assignment is for 6 months with good chances of extension thereafter. To be suitable for the role, you need to have previous experience in a support/service desk role, as well as excellent troubleshooting and user support skills for computers, mobile phones, and tablets. The position is security classified.

As a consultant at Randstad, you are employed by us and work out at one of our clients. You have the same benefits with Randstad as with other employers with collective agreements and benefits such as wellness grants, occupational health care, insurance, and discounts on gym memberships. In addition, you will also be offered a variety of career opportunities, meet different corporate cultures, and gain experience from various industries, which will enhance your skills and give you a well-rounded CV. The position may involve many contacts, and it is important to have good collaboration and communication skills. We see you as a driven person who is used to working independently. If you are looking for an employer that offers varied assignments and new networks, you will thrive with us.

Responsibilities

As a support staff member, you are the first point of contact for the authority's employees when they need help with their IT equipment. You will work in a service desk environment with a fast pace where you handle cases through various channels. Your focus is on providing support with a strong user perspective and quickly solving problems so that employees can continue their important work.

Qualifications

Requirements:

• High school diploma.
• At least 1 year of documented experience in customer contact from a support function, with current experience in service desk.
• Very good experience in troubleshooting and user support for computers, mobile phones, and tablets.
• Experience working in an environment with many contact points and parallel processes under time pressure.
• Very good knowledge of the functionality of computers, mobile phones, and tablets.
• Good knowledge of digital meetings, MS Word, and the developer mode in Word.
• Swedish citizenship (the position is security classified)

Meritorious:

• Education or certification in support or customer service, e.g., Support Center Analyst or ITIL.
• Very good current skills in MS Word (preferably templates), SharePoint, mobile platforms, and MS products.
• Basic networking knowledge and familiarity with Active Directory.
• Experience with ticketing systems.
• Good knowledge of Excel, Apple/iTunes, and Windows operating systems.

We are looking for a person who is calm, stable, and flexible, even in stressful situations. You are a problem solver with good pedagogical insight who can explain complex technical issues in a simple and clear manner.

You have excellent collaboration skills and are a skilled communicator who listens actively and adapts your message to the recipient. You are also quality-conscious and take pride in delivering top-notch service.

About the Company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations across the country and in all areas of expertise, we help people find a job that feels right, where they have the opportunity to grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's foremost and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.