Vacant job

Are you passionate about customer meetings, creating customer satisfaction, and delivering a world-class customer experience?

At Swedbank, you have the opportunity to:

• Provide the best possible reception and business service to Swedbank's private and corporate customers visiting the bank office as well as to our customers calling in by phone.
• Collaborate with other colleagues by having an open, simple, and caring attitude to offer our mutual customers the best solutions possible.
• Work with varied tasks and assist customers both locally and nationally, both physically and via phone.
• Further develop within Swedbank – the career paths within the bank are many and internal mobility is encouraged to broaden skills, personal development, and the bank's competitiveness.

In this role, you need to:

• Have a high sense of service and value putting the customer's needs at the center.
• Be solution-oriented and flexible to make a difference for our customers.
• Have a positive attitude towards digitalization and change and enjoy working in a fast-paced environment.
• Be a team player who puts the team before oneself to deliver on the team's common goals.
• Experience in proactive sales and customer service.

With us, you can experience:

• Personal and professional development through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions when it suits the role.
• Benefits (https://www.swedbank.com/sv/work-with-us/compensation-and-benefits.html) such as our offerings for employee banking products, occupational pension plan, stock-based reward programs Eken, and voluntary group insurance.

"Become a part of our team and...

...become a part of a wonderful team with happy and professional colleagues who work together to help our customers in the best possible way! We work in a changing environment and are not afraid to try new things and adapt our working methods accordingly. Through accessibility, proactivity, and first-class service to customers, both locally and nationally, we are Swedbank's face to the customer and strive for high customer satisfaction. As an employee in Sales & Service in Trosa, you will be offered a workplace with high ceilings and a belief that when we are positive and have fun at work, we also do a better job!” Maria Melki, your future manager

"In this recruitment process...

we will use the AI chatbot Hubert. Please note that a digital chat interview is a mandatory step in this process."

Information regarding the process of AI chatbot Hubert Immediately after you have submitted your application, you will receive an email and SMS with a link to our AI chatbot Hubert. You are encouraged to complete the chat interview as soon as possible, no later than within the next 5 days.

The purpose of the Hubert interview is to give all candidates the opportunity to tell more about their skills and experiences. We also want to ensure that the assessment is done in an objective and structured manner based on the profile we are looking for. We strive for a fair and transparent assessment in the recruitment process.

GDPR & Privacy Your privacy is important to us. All processing of personal data is done in accordance with GDPR. Information on how we handle candidates' personal data can be found here (https://jobs.swedbank.com/privacy_policy).

We look forward to your application by 2025-12-25. 

Location: Trosa

Recruiting manager: Maria Melki

We may start the selection process during the application period and welcome your application as soon as possible.

We have made our choice of recruitment media and therefore kindly decline contact with advertising sellers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or identity, ethnicity, religion, or disability - everyone is welcome.

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