Join Our Customer Center Team

Would you like to gain insight into what it's like to work at our customer center? Here you will have the opportunity to get to know our operations and contribute to ensuring our customers have a great impression of us. This could be the opportunity for you! We are now looking for two everyday heroes for temporary positions until August 2026.

At customer service, we are the customer's gateway into the company; we are there to meet and support the customer until they feel satisfied and helped. We are constantly working to find smoother ways to assist, guide, and create faster paths. Our goal is to achieve an average response time of 120 seconds.

Your Responsibilities

With the customer in focus and a knack for service, you will handle calls, visits, emails, or respond to chat messages. This may involve assisting with bookings, orders, invoices, and contract questions to inquiries about subscriptions, prices, and fees. Our goal is to always be perceived as professional, honest, attentive, and knowledgeable. We continuously strive to provide good service, improve the customer experience, and make it as easy as possible for the customer. Since we operate in both Eskilstuna and Strängnäs, you will have the opportunity to work at both locations.

“At ESEM, there are great opportunities for development so that we can best contribute to our work. This way, we can continue to deliver part of a worry-free everyday life to our customers.” -says Peter Keller, Head of Customer and Business.

Education and Previous Experience

You have:

• Completed secondary education.
• A valid driver's license (B) since you will be traveling between both locations.
• Experience working in a customer center or similar where you have used case management systems is very positive.

Become a part of our team and create first-class customer experiences!

If you have any questions about the position or are just curious and want to know more, please do not hesitate to contact Linda Lönngren, Head of Customer Center, via email [email protected] (mailto:[email protected]) or by phone contact (https://esem.varbi.com/center/tool/position/883091/edit/tab:1/016-106444).

About Eskilstuna Strängnäs Energi och Miljö

We are over 600 colleagues who, in various ways, ensure that everyday life works for our residents in Eskilstuna and Strängnäs. Together, we deliver sustainable products and reliable services with great benefits and minimal environmental impact. Join us on a sustainable environmental journey where your ideas are significant. As an employee at Eskilstuna Strängnäs Energi och Miljö, you are helping to build the future!

Some of our services are subject to security clearance, where the basis for employment is an approved security check. Before an employment contract can be signed, everyone must undergo a drug test. In your employment, you may be subject to military placement. Military placement means that you have an obligation to serve during heightened readiness. If the position you applied for is currently affected, you will be informed during the recruitment process; please note that changes may occur over time.