Service Advisor at Toveks Bil in Skövde

We are a first-generation family business operating in car sales and service. Toveks Bil was founded in 1994 by Gregor Tovek, who is still the main owner. We have approximately 850 employees within the group and generate around 5 billion SEK in revenue. We have facilities in 18 locations primarily in Western Sweden and are dealers for Volkswagen, Audi, SEAT, Skoda, Volkswagen Commercial Vehicles, and Scania.

We operate under three different companies but under a common brand – Toveks Bil.

About the Role

As a service advisor with us, you are the face of the company and the spider in the web. You greet our customers, guide them through their service process, and provide support and advice. A significant part of your job is to always make the customer feel welcome and ensure they leave with a positive experience after their visit.

Your main tasks include digitally building services and repairs in our systems, scheduling our customers' cars in the workshop, receiving and handing over cars, pricing jobs, and calling customers with price proposals. You will also assess warranty claims, insurance matters, handle customer complaints, and guide customers. The computer and its systems are your primary tools, along with the phone. In your work, you strive to optimize the workshop's productivity and operations.

We are looking for someone who

has experience in a service role and enjoys a position with a lot of customer contact. You are used to handling multiple tasks simultaneously and are solution-oriented. Furthermore, we believe you have commitment and strong personal integrity. We think you are good at driving your work independently and completing what you have started. As a person, you have a results focus and strive to develop yourself, the role, and your team.

Work Environment and Culture

In the role of service advisor, you will meet customers daily in our showrooms, over the phone, and via email. You will work with market-leading brands and the latest technology in cars, such as connected vehicles, apps, and electrified cars. This requires your technical knowledge and interest.

With us, you will have the security of being part of a large company with good development opportunities in a culture characterized by drive, integrity, and sustainability. We offer benefits in the form of appreciated employee discounts and wellness grants as we care about our employees' health. Together at Toveks Bil, we want to be our customers' natural choice while having fun at work and enjoying what we do. We believe that you, who fit in with us, are a team player and care about both you and your colleagues doing a great job together.

Additional Information

Start date: By agreement

Location: Skövde

Scope: full-time, permanent

ABOUT THE COMPANY

We are a family business with a motto – All the way! We see our staff as our success factor, and with us, you will develop and be challenged in your professional role. You have a thriving company and strong brands behind you and competent colleagues to work alongside. We are a large yet simple, uncomplicated, and familiar organization where decisions are made quickly. Our operations are greatly influenced and guided by our incredibly strong brands, all of which are market leaders in their segments. Good traits for thriving with us include positivity, initiative, common sense, and a desire to be part of the winning team.