Customer Service Agent with Interest in Print and IT

We are currently in an expansive growth phase, and here you have the opportunity to develop long-term in a company that invests in its employees. We are now looking for a person with a strong interest in print and IT who enjoys providing excellent service to join our customer service team. We welcome your application as the start is immediate!

About Us

We offer telephony, print, IT, and AV solutions, services, and accessories to companies in the Nordic region. We help our customers find the right product or service based on their unique needs, ensuring that technology works efficiently and seamlessly. We simply create a smoother workday for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to become 45 employees and generate approximately 180 million in revenue by 2027 by delivering customer-specific and flexible solutions in telephony, print, IT, and AV solutions to franchisees, industry organizations, and investment companies that value simplicity, optimized technology use, and first-class customer service.

Our Core Values

Motivated
Adaptable
Team players
Engaged
Proud

You Are Offered

A work environment characterized by teamwork, with an employer where we grow together and take care of each other.
A fast-paced workday filled with joy and excitement!
A pleasant workplace in a bright, newly built office with good communication in Sickla.
The opportunity to be part of an important team of competent employees in our effort to build first-class customer service for some of Sweden's leading franchise chains.

Job Responsibilities

As a Customer Service Agent, you will work weekdays from 8 AM to 5 PM, and the team's main task is to handle deliveries and cases according to customer SLAs. You will, for example:

Handle customer service inquiries via email, case management (Zendesk), and phone
Provide basic support in print and IT, such as troubleshooting printers, client computers, and Microsoft 365 user accounts.
Assist users with simple installations and configurations for printer drivers, account settings, and software.
Seek support for more complex cases from 2nd line or specialist teams when needed.
Follow up and ensure that cases are resolved on time and with high customer satisfaction.
Assist customers with order placement for technical and print cases.
Contribute to documentation and improvement of procedures in the support team.
Assist with other technical customer support.
The role starts in Print and IT but is intended to grow. Over time, you will also receive training and practical experience in Telephony and Digital Signage, so that you gradually become a complete support agent across all our four business areas.

We Are Looking For You Who

Has a strong interest in technical problem-solving, is service-oriented, and identifies with our core values. Furthermore, you have:

At least 1 year of experience in customer service with a focus on print, IT, or telephony
Good knowledge of both Swedish and English, both spoken and written