Vacant job

Do you have a started university education or equivalent education in the relevant field and at least six (6) months of work experience from similar work? Apply for the assignment today!

About the assignment

We are currently looking for case officers for the Swedish Pensions Agency in Luleå. The assignment primarily involves customer service within survivor benefits. The interaction with customers includes everything from contacting survivors, pensioners, pension savers, and other external parties via phone and email. The tasks may also include administrative duties. You will receive training in the agency's systems when you start the assignment.

The assignment is expected to start as soon as possible and last until March 31, 2026, with the possibility of extension until June 30, 2026. Working hours are weekdays without weekends between 08:00-16:30. Employment rate: 100%. Location: Luleå. This is a consulting assignment via us at Bemannia.

Your tasks

You will meet customers primarily via phone but also via email. The customer group consists of both children and adults, which requires a professional and empathetic approach. The tasks may also include administrative duties through investigations and decisions in accordance with applicable regulations and processes. The assignment also includes the following:

• Contact with customers, authorities, organizations, and companies
• The case officer must ensure that the agency's customers receive a fair and objective assessment in each individual case
• Manage and process various inquiries and simpler cases within survivor benefits
• Ensure that those who come into contact with the agency receive a positive customer experience and a professional response

To thrive in this role, we believe you have a service-oriented attitude and a good approach, are confident in working independently and solution-oriented, and are flexible, meticulous, and structured.

Your qualifications

• University credits or equivalent education in the relevant field and at least six (6) months of work experience from similar work with a clear customer focus
• Good knowledge of MS Office or equivalent
• Ability to communicate fluently in Swedish and English, both verbally and in writing

Meritorious

• Experience in administrative duties through investigating and making decisions in cases

What we offer you

As a consultant at Bemannia, we offer you close contact with your consultant manager and the opportunity for more assignments through us. With us, you will develop in educational workplaces and feel that your skills are put to good use.

About the application

Apply for the position by clicking on apply below. Please upload your CV in Word format and in Swedish. Selection and interviews are ongoing, and the position may be filled before the application deadline, December 4, 2025.

We do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Pernilla Gärdén, [email protected].

For general inquiries about your application or our recruitment process, you can reach us during office hours at 072-175 40 00. Bemannia is a public and Swedish-owned staffing and recruitment company that provides competent and qualified personnel through leasing, recruitment, and personnel contracts within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Real Estate & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's authorities and municipalities, their administrations, and companies. Bemannia is a member of the Competence Companies and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, and LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Management System for Quality, SS-EN ISO 14001:2015, Environmental Management System – Requirements and Guidance, SS-ISO 45001:2018, Management System for Occupational Health and Safety, and SS-ISO/IEC 27001:2022 Management System for Information Security.

The management of the company has been active in the industry for 40 years.