Vacant job

Are you ready for a bigger task? We are now looking for RLC operators who are communicative and have a good ability to collaborate. With us, you will have the opportunity to contribute to the Police's mission – to increase safety and reduce crime in society. You do not need to be a police officer to work as an operator at the Regional Operations Center. We are looking for civilians and police officers who want to work as RLC operators with us in Umeå.

The Regional Operations Center of Region North is responsible for the police's intervention operations throughout the region. Here we receive and handle incoming high-priority cases concerning Norrbotten, Västerbotten, Västernorrland, and Jämtland counties. The workplace consists of RLC operators, RLC commanders, and duty officers. At RLC North, incoming phone calls and radio calls are handled, assessed, and prioritized. Here, the region's minute-operational activities and any major incidents that arise are managed.

The operations at RLC are characterized by a clear citizen perspective. RLC must maintain a very high availability in cases that require immediate or urgent police interventions, and a high availability in other cases. The operations should be permeated by a willingness to always provide good service to citizens and colleagues in the field. RLC is staffed around the clock, every day of the year, including weekends and holidays.

Job Responsibilities

As an operator, you will have a varied job. The main task of RLC operators is to receive incoming calls to the Regional Operations Center 24/7, provide good service to citizens, assess and register information, and prioritize and dispatch police resources to various assignments. You will work in several IT systems that help you search for information and create an overview of police resources in intervention operations. You will lead and guide police resources in various assignments and ensure that your colleagues in the field can carry out their work safely. The work takes place in an open office landscape, which facilitates opportunities for support and exchange of experiences in everyday life.

The work consists of many points of contact, and as an operator, you will collaborate internally within the Police Authority, but also externally with other authorities and partners.

The work as an operator begins with training that provides you with the right tools and conditions to take on the assignment.

Curious to know more about the job? Read more and watch videos about the operations here: https://polisen.se/jobb-och-utbildning/jobba-hos-polisen/var-verksamhet/jobb-regionledningscentralen/ (https://polisen.se/jobb-och-utbildning/jobba-hos-polisen/var-verksamhet/jobb-regionledningscentralen/)

Qualifications

We are looking for someone who has:

• High school diploma or equivalent knowledge acquired through experience
• At least one year of work experience
• Very good ability to communicate in spoken and written Swedish
• Good understanding and ability to communicate orally in English
• Good computer skills and the ability to work in and learn new computer systems
• Swedish citizenship
• Driver's license B

Meritorious:

• Work experience in jobs requiring high multitasking ability, such as alarm centers, ambulances, healthcare, the armed forces, communication centers, customer service/support, or similar work that the employer assesses as equivalent
• Experience in professionally meeting and communicating with people in vulnerable situations
• Experience working primarily via phone and computer
• Other language skills in addition to Swedish or English that you can use in your professional practice
• Swedish police exam, in accordance with the Police Ordinance (2014:1104) with approved candidate training and/or post-secondary education in law or another relevant field that the employer assesses as equivalent.

Personal Qualities

In the role of RLC operator, dialogue with the citizen is important, and a large part of the work involves communicating, building trust, and meeting people in vulnerable and stressful situations. Therefore, we are looking for someone with a good ability to listen, act sensitively, create contacts, and show empathy, even under stressful conditions. Furthermore, it is important that you can remain calm and composed in critical or pressured situations. You will handle various tasks simultaneously, and at times the workload is high, which requires multitasking ability and good problem-solving skills. It is important to absorb information, prioritize your tasks, document, and work systematically.

As an operator, you will lead police operational activities and oversee external resources and events. Therefore, you need to be able to make decisions, take initiatives, and act independently, as well as give clear directives to others when necessary.

The workplace is unpretentious, and the event-driven work is based on well-functioning collaboration, both internally and externally. We therefore expect you to have a positive attitude and enjoy collaborating with others.

We will place great emphasis on personal qualities.

Other

Recruitment Process

If you apply for the position and proceed in the process, you will be invited to an information meeting where we will tell you more about the workplace and the work. As part of the selection process, tests, work samples, and interviews will be conducted. We have high demands on our employees' security and confidentiality awareness, and a security check and background check will be conducted for those who proceed in the process.

Employment

Working hours: The work is conducted in shifts at all hours of the day, throughout the year, which means work during the day, evening, night, and weekends.

Start date: Training starts in September 2025.

Location: Umeå.

Application

Welcome with your application in the form of a CV via email to [email protected] (mailto:[email protected]) no later than February 12, 2025. Applications for this position will only be accepted via this email address. Please mark your application with reference number A762.633/2024 in the subject line of the email.

You must also answer a number of selection questions as part of your application. These questions form the basis for the selection that takes place in the process. Answering the questions is a prerequisite for your application to be considered complete.

The link to the selection questions is here: https://polisen.se/jobb-och-utbildning/lediga-jobb/enkater-region-nord/rlc-operator-region-nord/ (https://polisen.se/jobb-och-utbildning/lediga-jobb/enkater-region-nord/rlc-operator-region-nord/)

Do you have protected personal information? Read more about how to submit your application in the advertisement on our website: https://polisen.se/jobb-och-utbildning/lediga-jobb/1/?lpfm.loc=Umeå (https://polisen.se/jobb-och-utbildning/lediga-jobb/1/?lpfm.loc=Ume%C3%A5)

Here you can also read more about war placement and our handling of personal data. Additional information is also available at https://polisen.se/personuppgifter/rekrytering (https://polisen.se/personuppgifter/rekrytering)

Your application is a public document according to the principle of public access.