University West is looking for an IT Support Specialist

University West is driven by making a difference. Through our education and research, we aim to contribute to innovation, positive societal development, and a sustainable world. We are a modern university undergoing strong development. Our profile of work-integrated learning (AIL) is part of everything we do, and collaborating with the outside world is a priority for us.

University West has one of the highest application rates in the country, and a high percentage of students establish themselves in the labor market. The university has 13,000 students and over 700 employees. Our attractive campus is centrally located in Trollhättan and is a place where knowledge, ideas, cultures, and people meet. We actively work for an inclusive work environment with equal conditions and value the qualities that diversity brings to the organization.

We who work at University West make a difference every day. Do you want to do that too?

Job Responsibilities

As an IT Support Specialist in the Service Center, you are part of the first line of support for the entire university's operations. The role focuses on IT, where you will play a central role in managing, coordinating, and developing the IT-related support within the Service Center. You will also serve as an important link between the Service Center and other teams in the Service and IT departments.

In practice, this means that you support both students and staff with everything from technical questions and troubleshooting to guidance in systems and digital tools. You will also participate operationally in the Service Center's other activities, which may include work at the reception, handling general, practical, and study-related questions, purchasing and orders, as well as working in the telephone exchange. The work is varied and gives you the opportunity to contribute in many different areas of the organization, from daily routines to projects and development initiatives. Your breadth and service mindset will shine in the interaction with all types of questions that arise in everyday life.

The Service Center is in a development phase where digitization and new working methods are in focus. Therefore, you will not only work operationally with service and support but also have an active role in driving and developing how we work with digital services, processes, and user support. Together with your colleagues, you will become an important part of shaping the future service function at the university where technology, accessibility, and quality go hand in hand.

Requirements for this position

• Relevant academic education or equivalent experience deemed comparable by the employer.
• Experience in service and customer interaction, preferably in a public or international environment.
• Experience in IT support and troubleshooting, including work in a service desk or similar support functions.
• Good technical knowledge in Windows environments and Microsoft 365, as well as a basic understanding of macOS, mobile devices (iOS and Android), and digital communication channels.
• Very good ability to express yourself in Swedish and English, both orally and in writing.

Desirable qualifications for the position include:

• Experience in reception work in a public environment.
• Experience with case management systems and documentation of support cases.
• Active participation in projects or experience in driving smaller projects.
• Familiarity with purchasing, orders, and managing supplier contacts.
• Additional language skills beyond Swedish and English.

Personal Attributes

We place great importance on personal suitability and would like you to contribute to a positive and constructive work climate. We value good collaboration skills and the ability to be flexible in a changing work environment.

Other

The position is a permanent employment. A six-month probationary period may be applied.

The selection process may involve work samples, interviews, and reference checks.

Applications are made digitally via our recruitment tool. Applicants are responsible for ensuring that the application is complete in accordance with the advertisement and that it reaches the university by the application deadline. Materials that cannot be sent digitally, such as books and publications, should be marked with reference number R 2025/199 and sent in one copy. For information on how to format your application, see the Guidelines for Application Formatting found here https://www.hv.se/om-oss/arbeta-hos-oss/ (https://www.hv.se/om-oss/arbeta-hos-oss/)

The application deadline is 2025-12-14

We kindly ask for no direct contact with staffing and recruitment agencies or sellers of recruitment ads.