Vacant job

We are now looking for another great consultant for one of our clients in Borås. The role of IT support specialist means being part of the client's IT service desk, receiving, managing, solving, and documenting various IT issues from the organization's users. For this, you need to have a genuine interest in IT and the ability to support users over the phone. You will work according to established processes and routines, and it is important that you are meticulous in your work. As a consultant, you represent and are the face of both Nexer and the client. If this sounds like something for you, apply today!

We offer you

• Secure employment conditions and a fixed monthly salary
• Good development opportunities as a consultant and a long-term plan with Nexer
• A family-like atmosphere and team-building activities with your Nexer colleagues

About the position

As a consultant in IT support for the current client in Borås, you will work broadly within IT and user support. There is a strong focus on customer service and documentation, as well as updating the knowledge database. You are expected to gather good information and troubleshoot as quickly as possible to resolve the user's issues. The role also includes proposing improvements and keeping shared information updated.

We would like you to

• Have experience in customer service or previously worked in IT support
• Have a genuine interest in IT (maybe you built your first PC before you learned to walk?)
• Be motivated to solve problems and leave the user with a smile on their face
• Enjoy meeting people and providing support in a pedagogical manner
• Be structured and meticulous as a person
• Have fluent skills in Swedish, both spoken and written

It is an advantage if you have worked in any case management system and are familiar with Microsoft Office.

To thrive in the role of a consultant with us, we believe you have good analytical skills, take initiative, and are persistent when it comes to troubleshooting and problem-solving. We also believe that you have good collaboration skills and enjoy working both individually and in a group, as you may work in various contexts as a consultant.

More about Nexer Infrastructure Nexer Infrastructure (formerly Sigma IT Tech) started its operations in 2018 and specializes in one thing – talents in operations, support, and IT infrastructure. We help companies grow and future-proof their skills through flexible consulting services. Among our clients are many well-known players who are market leaders in their respective industries.

As an IT consultant with us, you will be well taken care of, and we care about your well-being. We place great importance on maintaining a good atmosphere in our group, including through joint activities such as lectures, after works, and lunch meetings. If you become a consultant with us, we listen to you, your needs, and the direction you want to develop in. Application As selection is ongoing, we would like you to submit your application as soon as possible. We look forward to reading it!