Waste Advisor with a Focus on Customer Engagement

The WasteVA sector within Technical Management is a workplace with 110 dedicated employees who together drive the development towards a more sustainable Östersund. We are responsible for the operation, maintenance, and development of the municipality's water and sewage systems, waste facilities, and recycling centers – and we face an exciting future with many important initiatives.

Your New Job

As a waste advisor focusing on customer engagement, you will primarily work with dialogue, advice, and information efforts towards customers, housing associations, and community associations. The role focuses on creating engagement and understanding for property-based collection (FNI) and supporting customers in meeting applicable requirements and guidelines.

About the Property-Based Collection (FNI) Project

The government has decided that all households should be offered property-based collection (FNI) of packaging by January 1, 2027, at the latest. In Östersund municipality, this means that waste collection for single-family homes, vacation homes, and multi-family houses will be expanded in the coming years. The project runs until December 31, 2026.

Common Tasks

• Provide advice and create sustainable solutions for customers regarding waste management.
• Plan and conduct information meetings and engage in dialogue with customers and residents.
• Follow up to ensure customers meet the requirements for property-based collection of packaging.
• Collaborate with various stakeholders regarding operations, collection, and maintenance.

Your Competence

Requirements

• Work experience in consulting and/or sales, preferably services within the environmental or waste sector.
• Valid driver's license (B).
• Good communication skills, both verbally and in writing.

Meritorious

• Previous work in customer service, municipal waste management, or property management.
• Experience leading meetings and information sessions.

We Are Looking for Someone Who Is:

• CLEAR. Communicates clearly. Ensures that messages are conveyed and that expectations are clear for all parties involved. Reminds and follows up.
• RELATIONSHIP-BUILDING. Outgoing and socially active in professional contexts. Creates contacts and maintains relationships.
• SELF-DRIVEN. Takes responsibility for their tasks. Structures their approach and drives their processes forward.
• COLLABORATIVE. Works well with others. Relates to them in a responsive and smooth manner. Listens, communicates, and resolves conflicts constructively.

Recruitment Process

Interviews may take place continuously. We ask that you attach your CV and cover letter to your application. Grades/certificates do not need to be sent with the application. We will ask you to provide them if it becomes relevant for an interview.

Östersund Municipality has considered the choice of advertising channels before advertising and therefore requests no calls from recruitment firms and ad sellers.

What Do We Offer?

Östersund Municipality offers benefits such as paid vacation from the first year of employment, vacation exchange, wellness grants, or wellness hours. Through our benefits portal, you can access independent pension advice and a variety of discounts and offers. You can also receive quick and professional support from various specialists, such as psychologists, lawyers, and economists, through the Employee Support service. You can read more about our benefits on our website: here (https://www.ostersund.se/naringsliv-och-arbete/jobba-hos-oss/sa-har-jobbar-vi/lon-och-formaner.html).

About Technical Management

Join us in building important community functions for both our citizens and the municipality's operations. Our work is very broad. We deal with everything from park maintenance, waste management, recycling, and property maintenance to snow removal, land and construction work, water purification, meal preparation, cleaning, and sanitation.