Vacant job

Job Description

Are you ready to be part of an exciting transformation journey in the automotive industry?

We are now looking for someone to take on an exciting consulting assignment as a Customer Care Specialist, focusing on delivering exceptional customer service to consumers in the Nordics. Our client is a global, well-known player driving development in electrification, design, and safety, and you will have a unique opportunity to contribute to a fantastic customer experience.

Responsibilities

As a Customer Care Specialist, your primary task is to consistently deliver an outstanding and personalized customer experience throughout the customer journey – from purchase to ownership. You will be an ambassador for the brand and act as the link between the customer and the company's partners (dealers/workshops).

Your daily tasks include:

• Communication: Handle customer inquiries and issues via phone, email, chat, and social media.
• Coordination: Organize towing and roadside assistance in case of breakdowns.
• Lead Management: Manage and follow up on leads to ensure effective utilization.
• Improvement Work: Prioritize and escalate customer feedback to relevant teams and actively drive activities to improve processes and quality.

Availability: The role requires you to be able to work evenings, weekends, and holidays, as that is when the customer needs us the most.

This is a consulting assignment that provides you with valuable insights and knowledge about both products and consumers – perfect for you who want to build a future career in the industry.

Interviews will be conducted continuously, so please submit your application today!

Qualifications

We are looking for someone who has a genuine interest in providing excellent customer service and is motivated to work in a dynamic, fast-paced environment.

You also have:

• Excellent verbal and written communication skills in Finnish and English.
• Previous experience in Customer Care Operations and/or customer service, preferably from sales-focused brands.
• The ability to work with CRM systems and good technical competence.

About the Company

Randstad

At Randstad, we know that everyone has a place in the labor market. With operations across the country and in all areas of expertise, we help people find a job that feels right, where they can grow, develop, and reach their full potential.

With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, aiming to become the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.