Summer Temp Positions Available at Mälartåg Customer Service

We are looking for summer temp staff for the period March 3 – August 31, at Mälartåg Customer Service!

About Us

Region Sörmland has been tasked by Mälardalstrafik to run and staff Mälartåg customer service since December 2021. Mälardalstrafik is jointly owned by the regions of Stockholm, Sörmland, Uppsala, Västmanland, Örebro, and Östergötland, and aims to improve commuting and other travel opportunities in Mälardalen, primarily by train.

Mälartåg customer service is a crucial part of creating a strong brand and an attractive offering for Mälartåg. Customers should have a positive experience when contacting customer service, be satisfied, receive accurate and prompt responses, and ideally have their issues resolved on the first contact. One of the most important prerequisites for the operation is that employees are responsive to customer feedback and actively work to perform their duties well. The common customer promises, our values, and the established service policy should permeate every customer interaction.

As a summer temp with us, you will become an important part of our operation. The employment begins with a three-week training program, where we go through the assignment, working methods, and job responsibilities. Training takes place during the day, Monday to Friday, and covers 100%.

After training, you will initially work at least 75%. Then, between June 1 and August 31, you will work 100% to cover summer vacations. The work is scheduled on a rolling basis, where your shifts may be scheduled on any day of the week, Monday to Sunday, and include both day and evening shifts. Working hours vary, with day shifts starting no earlier than 06:00 and evening shifts ending no later than 22:00. Night work may also occur if necessary.

This role requires you to be flexible and available to quickly meet the needs of the operation and contribute to providing our travelers with high-quality service at any time of day, all year round.

Your Responsibilities

• Be available and respond to incoming phone calls.
• Answer chats.
• Process and decide on compensation for delays.
• Register and handle incoming customer feedback.
• Manage questions and comments on social media.
• Handle requests for assistance.
• Report issues during major disruptions or outages in the absence of the team leader.
• Train new colleagues in operations.
• Continuous knowledge acquisition/professional development.
• Provide support to the transport operator's onboard staff via phone.

The responsibilities may change as the operation develops.

Your Qualifications

We are looking for someone who has completed secondary education and has at least one year of work experience, preferably in customer service or a similar field. If you have previously worked with customer contact, that is an advantage in this role. You are service-oriented and professional, with a natural focus on customer needs. You are meticulous, responsible, and confident in making quick decisions. Solution orientation is one of your strengths, and you thrive in high-pressure situations where your flexibility and ability to handle multiple tasks simultaneously come into play.

To succeed in this role, excellent knowledge of Swedish and good knowledge of English, both spoken and written, is required.

As a customer service representative, you will provide support and assistance to travelers via phone, chat, and email. With a computer and phone as your primary tools, you will handle cases quickly and efficiently while sitting in an open office landscape with your colleagues. In your work, you will communicate with travelers while working on two computer screens, collaborating closely with both colleagues and the transport operator, and contributing to achieving common and individual goals.

Therefore, it is important that you have good system skills, are responsive, and have a knack for collaboration. We offer a dynamic work environment where no two days are alike, and where your work makes a difference for our travelers. We place great importance on your personal qualities and look forward to welcoming you to our team!

Employment Type

Temporary position from March 1 to August 31 with a workload of 75-100% by agreement.

For More Information

Deputy Unit Manager, Caroline Johansen, [email protected]
Union representatives can be reached via the contact center, 0155-24 50 00.

Come and work with us at Mälartåg Customer Service!

Welcome with your application, including CV, no later than January 26, 2025. Interviews may be conducted on an ongoing basis.

See our benefits (http://regionsormland.se/jobb-och-utbildning/vara-formaner/ (http://regionsormland.se/jobb-och-utbildning/vara-formaner/))

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In some cases, we have an obligation to check if a person appears in the suspicion and/or criminal record register. This can happen in two ways, either the region requests the information itself or you are asked to request an extract to present before employment. In exceptional cases, we may ask you to present a record extract even when filling other positions than those mentioned above. If you are considered for employment, you will be informed about what applies to the position you have applied for.

If you have protected personal information, you should be cautious about what information you share in your application. Please contact the contact person listed in the ad before submitting your application.

We make active choices regarding exposure and recruitment support and therefore decline direct contact from staffing and recruitment companies.