Senior Service Advisor at Elgiganten

Elgiganten is Sweden's leading retailer of consumer electronics, appliances, and kitchens. We currently employ nearly 3,400 people and have a total of 170 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much larger, with several important functions such as department stores, shops, e-commerce, Nordic central warehouse, and customer service. Join us and be part of our success!

Do you love contributing to a fantastic customer experience and coaching others? We are now looking for a customer service-driven Senior Service Advisor who has a strong desire to constantly develop themselves and others within the team.

Your role as Senior Service Advisor

For you, communication, coaching others, and achieving results are driving forces. You are a role model when it comes to customer service and coach the team in customer interactions to maintain a consistently high level of service and customer satisfaction in the store. To facilitate our customers and employees in finding what they are looking for, you ensure that we maintain good physical order both in the store and in back areas. You also ensure that the team receives the training and knowledge required for the job while constantly being at the forefront of developing the area forward together with them. You have an eye for detail and are driven to make our processes smooth and efficient to ultimately free up more time for our customers. In this role, you need to be flexible and operationally close, performing your work entirely by participating and acting in the daily operations.

Who are you?

As a Senior Service Advisor at Elgiganten, your personal qualities and motivation are the most important. You use your expertise to build trust within the team and with the customers who visit us. You love to develop, help others grow, and achieve your goals, and of course, have fun while doing it!

We see that you

• Can handle feedback and customer issues professionally
• Are passionate about customer care and sales as well as following up and developing results
• Love to educate and develop others within your area of responsibility
• Can optimize daily operations to ensure efficiency
• Are detail-oriented and thrive best with structure and adhering to established routines

In this role, we are looking for someone with at least two years of experience in sales and an understanding of operations and/or management in a retail chain.

Who are we?

Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to become part of our community and, like us, is driven by and shares our values: Win Together, Play Together, Grow Together, and be Different Together.

At Elgiganten, we believe that our differences make us stronger, and our cohesion is a strength. Here, driven individuals with a strong interest in both our customers and each other work together. Those who see opportunities, enjoy rapid changes, and are driven to contribute to positive results tend to thrive with us. We are people with energy who have the ability to take their own initiatives naturally and who want to develop.

Development with us

Our goal is to become the best employer in the industry, and we believe we can achieve this through good leadership. At Elgiganten, a good leader creates engagement, job satisfaction, and motivated employees. Development and internal training are something we have chosen to invest in, including training in product knowledge, customer interaction, and leadership training.

Elgiganten offers

• Collective agreement salary and pension
• Generous bonus agreement
• Benefits in wellness and employee purchases
• Internal training program for employees and leaders
• Good career opportunities

Other information

Employment type: Permanent with an initial probationary period
Scope: 80%. Working hours include evenings and weekends
Start date: By agreement
Application deadline: 2025-02-28

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.