Leading the Way to a Sustainable Work Life – Every Day

Do you want to help create safer and more professional workplaces? Are you passionate about providing world-class service and want to work in an organization with strong growth and development? Then you could be our next customer care agent!

Avonova is the leading company in occupational health care in the Nordic region, and the product Trygghetsavtal Assist that we provide at Avonova Solutions gives small and medium-sized enterprises the opportunity to have full control over their systematic work environment efforts and HR management.

Assist provides smart digital tools to relieve and streamline the everyday work of managers/leaders. We also offer training across a wide spectrum for both managers and employees. With us, you become part of an organization characterized by Passion, Cohesion, and Professionalism, surrounded by engaged, driven, and magical colleagues. We enjoy competing and challenging each other, but we are also caring and always support one another. Here, you have great opportunities to grow and develop within the company.

As a customer care agent with us, you are an important support for the customer throughout their journey. Our customers' needs vary depending on size, industry, and internal challenges, but what they all have in common is that they can feel secure with us as a steady partner in their systematic work environment efforts. It is important that you, as a customer care agent, are attentive to what the customer needs. It is a broad role that works across several areas and provides the opportunity to delve into issues. Most questions you will solve first line, but of course, you have colleagues with various relevant competencies to back you up.

Responsibilities and Duties

• Customer support via phone and email. The tool we use for case management is Hubspot.
• Answer questions regarding invoices, contracts, and the content of the Assist subscription.
• Help customers navigate our digital platform “Mitt Avonova” and answer simpler system questions.
• Receive cases that come into our Sick Leave and Labor Law phone line.
• Answer questions about training and health insurance.
• Create good customer relationships and continuously work to improve the customer experience.
• Always strive to give that little extra and deliver beyond expectations.
• Actively contribute to increasing our customer portfolio and identify areas that can enhance upselling to existing customers.
• Enrich our CRM system Hubspot with knowledge.

Who are you?

Your best trait is that you have a positive attitude that rubs off on those around you. You focus on possibilities instead of getting stuck on obstacles. The phrase “Of course, I can handle this” resonates well with your personality. You enjoy developing yourself, your colleagues, and the organization to constantly become better, more efficient, and more professional. We see you as a person with a strong sense of drive; you take responsibility for your tasks and work in a structured manner. You are a star at communicating both verbally and in writing and are honest and trustworthy in your communication. At times, there is a lot to do, so it is important that you thrive in a fast-paced environment while being able to keep a cool head and make good priorities. We view previous experience in customer service or service-related work positively. Experience or interest in sales is also welcome. Knowledge/experience in work environment and HR is a plus but not a requirement.

In addition to the above, you need good system knowledge and the ability to navigate easily in the digital world. You should be able to communicate fluently in Swedish and English to assist our customers.

Does this sound like a job for you? We warmly welcome your application!

We are recruiting on an ongoing basis, so we ask you to submit your cover letter and CV as soon as possible. If you have questions about the position, you are welcome to contact Emelie Larsson at [email protected] (mailto:[email protected])

A background check will be conducted upon employment.

We are members of Almega Vårdföretagarna with collective agreements with Vårdförbundet, Akademikerförbunden, Läkarförbundet, and Vision.

All offers of recruitment and advertising assistance are declined.