DSV – Global transport and logistics

DSV is one of the best performing companies in the transport and logistics industry. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and advance your career.

Read more at www.dsv.com (http://www.dsv.com)

A Day at DSV

As a member of the customer service department, you will support customers and clients via phone, email, and chat. Your tasks will include:

• Notification
• Gathering and relaying information about goods and orders
• Managing and searching in various computer systems
• Phone, chat, and email contact with customers, drivers, and clients
• Receiving and checking bookings
• Creating daily delivery reports

Who are you?

To succeed and thrive in the role of customer service representative, we believe you should be driven to work in a changing environment. You should have a well-developed sense of service and find problem-solving enjoyable. It is also desirable that you possess the following skills and qualities:

• Proficient user of various systems and comfortable working with computers
• Good ability to express yourself verbally and in writing
• Good multitasking ability
• Clear and communicative
• Experience in similar roles is an advantage
• Experience in service occupations
• Comfortable expressing yourself in both Swedish and English