Vacant job

Do you want to combine operational customer service with coordination and improvement work? We are now looking for an engaged and solution-oriented person to one of Sweden's most well-known groups in the automotive industry!

About the company: The company is a global player in the automotive industry, with several well-known brands under one roof. Customer service plays an important role in the company's ambition to create safe and simple customer journeys for all customers.

You are welcomed into a culture characterized by long-term thinking, quality, and a strong focus on developing both people and working methods.

We will tell you more about the company in a first interview.

We offer you: Here you get the chance to take the next step in your career and develop in a team that values community. You will be employed through Workz and covered by collective agreements, wellness benefits, and access to Workz Academy. At the client, you will also have access to a free gym in the building, a nice restaurant with favorable prices, and free parking – good conditions for thriving and developing in your daily life.

About the role: You will be part of a close-knit customer service team where you work both with daily customer contact and with developing and streamlining internal working methods and systems. The role is split approximately 50/50 between operational customer service and coordinating tasks related to improvement work, systems, and routines.

Your role therefore involves:

• Receiving and managing customer inquiries via phone, email, chat, and social media
• Collaborating closely with dealers and workshops to resolve customer issues
• Following up and driving cases from start to finish
• Participating in the development of processes and working methods
• Being involved in the management of internal systems
• Acting as a sounding board for the manager on digital and system-related issues
• This is a role where you have the opportunity to influence, contribute ideas, and eventually grow in responsibility.

Who we are looking for We are looking for someone who is confident in handling customer inquiries but also enjoys thinking long-term, improving processes, and supporting the team in coordinating matters. You are structured, responsible, and have a good eye for detail while also seeing the big picture and having an unpretentious working style.

You do not need to know everything from the start – but you need to have the willingness and drive to learn. For the right person, there are great opportunities for development!

We would like you to have:

• Completed high school diploma
• Fluent in Swedish and English, both spoken and written
• Approved background check including UC
• Post-secondary education in e.g. communication, system science, or similar, as well as previous experience in customer service, coordination, and/or improvement work is an advantage.

Practical information Location: Södertälje (Hovsjö) Start: By agreement Extent: Full-time, permanent Employment form: Consulting assignment via Workz Working hours: Office hours (hybrid work possible once you are settled in the role)

More about Workz: Workz specializes in customer service and provides you with both basic training and ongoing training in communication and customer management. After the training, you will be certified.

As an employee through us, you receive collective agreements, wellness benefits, and support from an operational manager who helps you in your development. We offer a safe working environment with good opportunities for personal and professional growth!

Application: For a fair and unbiased recruitment process, a matching test is used as the first step. The test will be sent to your email after applying and must be completed to proceed in the process.

We value who you are more than what is in your CV, and the test provides an objective picture of your match for the role.

We look forward to your application!