Summer Substitutes for Traffic Center at Region Dalarna

REGION DALARNA

Dalarnas län, Borlänge

Previous experience is desired

81 days left
to apply for the job

At Region Dalarna, you will find a meaningful job where you can make a difference. Together, we work for a sustainable Dalarna with development potential in all parts of the county.

As the regional public transport authority, Region Dalarna is responsible for public transport in the county. We are now looking for summer substitutes for our traffic center. In the traffic center, order takers, traffic managers, traffic supervisors, and customer service employees work. The four different departments in the traffic center manage the operations and customer service of Region Dalarna's public transport.

The public transport in Dalarna consists of two parts: the general public transport and the special public transport. The general public transport is provided by bus and is open to the public. The special public transport requires licensing or permits and is carried out with smaller vehicles.

Job Responsibilities

As an employee in the traffic center, you will be offered a varied job where no day is the same as the other. In the work at the traffic center, various situations will arise where it is necessary to remain calm and focus on the right things. It is important to show good judgment in statements, actions, and to answer calls in a positive and solution-oriented manner.

The order center and traffic management work with the special public transport. The main tasks of the order center are to manage bookings for special public transport via phone and email. The traffic management then plans the booked trips onto vehicles.

The traffic supervision monitors the general public transport. The traffic supervision oversees all buses in Dalarna and ensures that traffic flows according to plan.

Customer service is responsible for assisting travelers with various questions and problems that may arise related to public transport. They provide support and information about tickets and prices, timetables, lost items, as well as complaints and feedback.

The working hours at the order center, traffic supervision, and traffic management vary from early morning to late evening, including weekends. Customer service operates during daytime hours from Monday to Friday.

Please indicate in your application which part of the traffic center you are interested in (Order Reception, Traffic Management, Traffic Supervision, Customer Service). If you are interested in multiple departments, please mention that as well.

Additional Information

Qualifications

Requirements:

  • good computer and phone skills
  • very good ability to communicate in Swedish, both spoken and written
  • able to communicate well in English, spoken

Desirable:

  • good local knowledge of Dalarna
  • work experience in similar roles - involving customer service in information, communication, logistics, and traffic management

As a person, you have a strong commitment, high work ethic, ease of collaboration in teams, and are good at planning and organizing your work. You are eager to achieve good results and maintain high quality in your work. We place great importance on personal suitability.

Application

We primarily use email (from the email address: [email protected]) to send out notifications and invitations. Please check your inbox and also your spam/junk folder regularly during this time to ensure you receive all information from us.

If you are or have previously been employed by Region (County Council) Dalarna, we will take internal references from your current or previous manager if you become a candidate for employment.

Read more about Region Dalarna, our values, work environment, and benefits, as well as the checks that are conducted before employment: Work with us - Region Dalarna (https://www.regiondalarna.se/jobb)

We have made our selection and therefore do not wish to be contacted by other sales companies or recruitment agencies.

Interviews and hiring will be ongoing. We expect the summer recruitment to be completed in week 18. This means that those of you who are candidates for employment will be contacted before then. Please read more here: Summer Jobs - Region Dalarna (https://www.regiondalarna.se/jobb-och-utbildning/sommarjobb/).

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