Vacant job

Are you curious about people, enjoy finding solutions, and think that a mountain vacation sounds like a fun thing to work with? Then this could be the right job for you.

We are currently looking for new colleagues for our customer service assignment for SkiStar – the company behind some of Scandinavia's most beloved ski resorts. With us at Xzakt Customer Relations in Gävle, you will assist their guests both before and during their trip, ensuring that the entire experience is smooth – from booking to après-ski.

The most important thing is not what you have done before, but what you are eager to do now.

For us, customer service is about meeting people with care and clarity – via phone, chat, and email. You are there when someone needs help, providing support and ensuring they truly feel heard. It’s a job where you can make a difference – every day.

And no, we don’t require 5 years of experience (we don’t even require a CV). But we believe you are:

Curious about people Sharp at expressing yourself in Swedish and English A problem solver with good system skills Excited to help others have a really great mountain vacation

What does the job entail? As part of our SkiStar team in Gävle, you will help customers with everything from bookings and payments to questions about accommodation, activities, and equipment. You will receive paid training and support from the team throughout your journey.

In practice, this means you will: Assist customers via phone, chat, and email Answer questions about trips, services, and terms Handle cancellations, complaints, and other customer matters Represent SkiStar in a fair and solution-oriented manner

What do you get from us? A proper introduction plus ongoing support from team leaders and colleagues Fixed salary according to collective agreement (Unionen): Under 24 years: 122.65 SEK/h + OB supplement Over 24 years: 142.19 SEK/h + OB supplement  A team with a great atmosphere – afterworks, quizzes, snacks, and celebrations of holidays are a given Bonus on top of the salary and opportunities to grow within the company Wellness allowance and colleagues you will actually miss on weekends

How does the application work? We believe more in potential than in paper. Therefore, you don’t have to write a CV or cover letter – instead, you will answer a few questions that help us understand who you are and if we fit together. Nice, right? 

We are hiring continuously, so if it feels right – go for it! This could be the start of something new.

In short: Working hours: The schedule is set between 08:00–22:00, every day of the week (including public holidays).  Location: Central Gävle Start: September 1 Scope: 80% Employment type: Permanent with a 6-month probationary period

So don’t wait! Click through and apply today. We are hiring continuously!

We look forward to your application – and maybe welcoming you to our team