Vacant job

We are looking for a Support Operations Engineer for the client's Monitoring & Operation Support (ATS MOS) team in Sweden. The team will consist of a total of three people and will work daytime with on-call availability as needed outside regular office hours.

ABOUT THE COMPANY

A leading global company in transport solutions that develops and manufactures heavy vehicles, engines, and related services with a focus on sustainability, innovation, and cutting-edge technology. The business is driven by a strong engineering culture and close collaboration between different areas of expertise. Here, advanced technology is combined with a clear customer focus to create efficient, reliable, and environmentally friendly solutions for the mobility of the future. The organization is characterized by diversity, long-term thinking, and a strong desire to drive development forward.

JOB RESPONSIBILITIES

We are looking for a curious and analytical problem solver with a solid technical foundation and a strong interest in operational reliability. You thrive in a fast-paced support environment, enjoy tackling complex technical challenges, and have a proactive, customer-focused approach to ensure stable and reliable operations.

Main responsibilities:

• Analyze trends and detect anomalies by improving real-time monitoring, logging, and alerting systems.
• Automate operational tasks to increase efficiency, consistency, and scalability.
• Minimize errors caused by manual processes and human interventions.
• Manage and resolve complex incidents escalated from the Customer Success Support team (2nd line), particularly those related to the Intelligent Control System (ICE) and operation of autonomous vehicles off-board.
• Request, manage, implement, and roll out urgent changes when no temporary solution exists for high-priority incidents.
• Collaborate closely with Customer Success Support and involve relevant resources (e.g., product developers, suppliers) to resolve technically complex issues.
• Communicate effectively with stakeholders and provide regular updates on incident status and resolution progress.
• Lead root cause analyses to prevent recurring or critical incidents in the ICE system or in off-board operations.
• Document and share knowledge with on-site teams and Customer Success Support.
• Conduct training to build a deeper understanding of ICE and autonomous vehicle systems off-board.
• Participate in reviews of major incidents and contribute detailed input to incident reports.
• Actively improve incident management processes, with a particular focus on ICE and off-board autonomous vehicle solutions.

EXPERIENCE AND QUALIFICATIONS

• Degree in computer science or a related field
• DevOps profile with relevant background, preferably with experience in a technical support environment
• English (fluent), Swedish (meritorious)

PREFERABLE

Infrastructure & Cloud: Terraform, Terragrunt, IAM, ArgoCD, Karpenter, Crossplane Observability: Grafana, Prometheus, Tempo, Loki, OpenTelemetry Messaging & Data: Apache Kafka, Redis, DynamoDB Languages & Tools: Python, Bash, Go, GitLab Pipelines Network & Security: Cilium

OTHER

Location: Stockholm / Södertälje (Onsite/Hybrid)

Start: September 1

ABOUT D-SOURCE

Your source to IT D-Source is a modern consulting company bridging helpdesk, infrastructure, and Tech. We have extensive experience in understanding customers' IT needs! Feel free to reach out if you are interested in learning more.

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