Vacant job

About the Company

Primozone was founded in 2000 with the goal of redefining ozone technology. Through experience, the staff at Primozone knew that traditional ozone generators have many weaknesses. The development team's goal was to design an ozone generator that reduced as many of these weaknesses as possible.

The result is an ozone generator that has both the highest ozone concentration and the lowest lifecycle cost on the market.

Since 2003, Primozone Production AB has been wholly owned by Westfal-Larsen Technology in Bergen, Norway. The W-L group is a family-owned corporate group founded in 1905. Primozone is one of several companies within Westfal-Larsen Technology AS, all of which are active in high-tech R&D products. The W-L group is an industrial owner that has invested several million euros in the development of Primozone's ozone generator.

Today, Primozone's ozone technology is a proven concept. It is sold worldwide and used for various industrial water treatment applications in different countries.

About the Role

As a service engineer, you will lead a team of service technicians and be responsible for delivering technical solutions and support to Primozone's customers. In this role, your primary focus will be to lead the work in the service team where you have significant authority to guide the group and be responsible for planning and executing service work, as well as standardizing and optimizing work processes. The role also includes budget responsibility for revenue related to service and spare parts, while more complex after-sales issues are handled by Primozone's sales team. Growth is high on the agenda, and we see that the organization can develop in line with it, which means that the team can grow over time and roles can evolve.

Primozone values a flat organizational structure, where you as a leader work closely with your team. You will participate practically in the installation, commissioning, troubleshooting, and maintenance of our ozone generators and ancillary equipment, which makes a genuine technical interest crucial. Your role is important to ensure that they deliver service of the highest quality, and you will travel a fair amount in the role to provide technical support and training to our customers and partners.

More concretely, the position includes:

- Writing reports and performing root cause analyses

- Leading and planning the work within the service team

- Performing practical work, including installation, commissioning, troubleshooting, and maintenance of ozone generators and ancillary equipment

- Being responsible for budget and revenue related to service and spare parts

- Acting as a technical expert and support for customers and contributing to problem-solving both on-site and remotely

- Training customers and partners in equipment handling

- Collecting and analyzing customer feedback to suggest improvements

- Traveling to customer facilities to conduct service work and training

- Collaborating with the sales team on more complex after-sales issues

About You

We are looking for someone who thrives in an environment where technical competence and customer focus are at the center. You have a genuine interest in working with technical solutions that make a difference for our customers and their facilities. At Primozone, high demands are placed on quality and precision, which means that you are responsible and meticulous in your work. You understand that precision and correctly performed tasks are more important than speed, and you always prioritize quality.

You are a team player who enjoys collaborating closely with your colleagues and achieving set goals together. The group and its performance are important to you, and you have a humble attitude where you dare to speak up when something is unclear while being able to maintain focus when needed. You have a positive attitude and are willing to take your own initiatives to solve problems and improve processes.

For the position, it is required that you have:

- An engineering degree or equivalent experience in mechanical engineering or automation

- Experience in service work, preferably with a focus on mechanics and electricity

- Excellent knowledge of Swedish and English, both spoken and written

- A strong technical interest and willingness to work practically

It is advantageous if you also have:

- Experience from the water treatment industry, preferably with ozone

- Experience in leading or coordinating a team

- Communication skills in French

Other Information

Start: By agreement

Location: Löddeköpinge

Extent: Full-time

Travel: approx. 50 travel days/year

Salary: By agreement

Background checks will be conducted on candidates who proceed in the process.

If you have questions about the position, please email the responsible recruiter Lina Johansson at [email protected]. Please indicate which position it concerns.

We recommend that you submit your application promptly as we are conducting ongoing selection.

Welcome with your application!

Keywords: Service Engineer, team leader, leadership, technical support, ozone generators, installation, commissioning, troubleshooting, water treatment, technical engineer, mechanics, electrical engineering, project management, business acumen, customer relations, Malmö, Lund, Landskrona, Helsingborg