Vacant job

Are you positive, Finnish-speaking, and passionate about customer service? Then you will thrive with us! Bahnhof is a leading Swedish internet operator that is now growing rapidly in Finland. We are therefore looking for reinforcement to our Finnish-speaking customer service team.

You will be Bahnhof's contact with Finnish private customers when they order services or need help. It is a creative job with good opportunities for personal development. So, seize the opportunity to become Bahnhof's voice on the phone!

Who are you?

• You are outgoing and social, and you are passionate about customer service.
• You write and speak Finnish fluently.
• You love when things happen.
• You are a problemsolver who knows how to explain difficult things in a simple way.
• You may have worked in customer service before?
• You have at least a high school diploma.

What does the job involve?

As a customer service representative, you provide professional support to customers by handling orders, answering invoice questions, and offering technical assistance with broadband.

You work closely with lovely colleagues at our office in central Umeå. During the first week, you will receive thorough training, and then your colleagues will help you in all parts of the work.

We make sure that you know everything you need to know before you start taking calls. Of course, you will have access to our internal knowledge library where we have collected all our knowledge and solutions to our customers' questions for several years.

With us, there is a high ceiling and good cohesion, and you are encouraged to come up with your own ideas and suggestions! If you are driven, there are great opportunities to develop in your role with new challenges and greater responsibilities.

About the position

• Probationary employment for six (6) months, with the intention of transitioning to permanent employment thereafter.
• Fixed salary and other benefits.
• The work takes place at Bahnhof's office in Umeå

Apply for the job

Apply by January 29, 2025 and specify Customer Service Umeå [Finnish] in the subject line. Email your application consisting of CV and cover letter to: [email protected]

Bahnhof – Internet with privacy

Bahnhof is a leading internet and telecom operator that values privacy and freedom on the internet. We deliver broadband and cloud services to more than 450,000 individuals and tens of thousands of businesses.

We are driven by a burning belief in the possibilities of technology and are deeply engaged in how technology affects society.