Vacant job

Every year, the Swedish Social Insurance Agency makes about 20 million decisions that affect people's lives and society as a whole. We pay out approximately 250 billion SEK each year. It is the taxpayers' money we manage. It is a great responsibility. Therefore, we thoroughly investigate each case, follow laws and regulations, inform and guide, care and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

We are now looking for two new specialists in housing allowance, with placement in one of the locations where housing allowance is processed: Kalmar, Skellefteå, or Gävle. We are looking for someone who enjoys structure and thrives in a coaching role in a fast-paced environment.

Coaching, Development, and Collaboration

As a specialist, you provide advice and support to caseworkers regarding insurance interpretation and current processing procedures. By coaching the caseworkers, you contribute to ensuring they have the right skills to meet the needs of applicants and insured individuals. You actively contribute to creating a workplace learning climate and identify the overall competence needs, initiating possible development paths. As a specialist in housing allowance, you are responsible for developing training materials, introducing new employees, conducting insurance meetings, and information sessions related to the benefit. As an employee at the Swedish Social Insurance Agency, you have a high level of security awareness since the agency deals with confidential information. Your work includes contributing to the change and development of processes, and you play an important role in implementing regulatory and process changes. The assignment also includes supporting unit managers in monitoring the quality of case handling and being a support to the local management team on matters related to your area of expertise. As a specialist in housing allowance, you are part of a team of specialists and have close collaboration with the benefit's unit managers. The position involves handling confidential information, which places high demands on proper management. Therefore, it is important that you have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for someone who

• has a university degree or equivalent experience and qualifications
• has experience in case handling and expertise in housing allowance
• has a coaching approach
• can understand and analyze complex issues
• acts on their own initiative and takes responsibility for achieving good results
• has good communication skills, both verbal and written
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals.

It is advantageous if you

• have in-depth knowledge of social insurance, administrative law, and public access and confidentiality
• have good knowledge of the Swedish Social Insurance Agency's organization
• are used to working efficiently and structured in a fast-paced environment.

We place great importance on your personal qualities.

Other

2 positions, permanent, full-time, starting August 18. A probationary period may be applicable. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks will be conducted in this recruitment. Placement locations: Kalmar, Skellefteå, Gävle.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Eva Medrala, 010-115 82 72 (for questions about the position). HR specialist: Maja Löf, maja.lof@forsakringskassan.se (mailto:maja.lof@forsakringskassan.se), 010-113 45 01 (for questions about the recruitment process). ST: Jessica Klint, 010-111 61 92, Anne Cathrine Gemzell, 010-111 25 29, Saco-S: Linda Eriksson Kartal, 010-111 02 00, Seko: Eliza Grundström, 010-115 34 02.

Application

Welcome with your application by April 25, 2025. Upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to Bank ID, please call the HR specialist named in the advertisement for assistance in submitting your application.

In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service to citizens.