Vacant job

Horseonline AB is looking for an engaged and passionate employee for customer service to strengthen our team. As a rapidly growing e-commerce company in the equestrian industry, we strive to provide our customers with the best possible service. With your help, we will continue to offer top-quality service.

About the position:

As a customer service employee, you will play a central role in providing our customers with excellent service and support. Your main responsibility will be to ensure that our customers receive the help and information they need for a smooth shopping experience. The position is full-time (100%) and is located at our newly built office and warehouse on Pilotvägen in Kalmar.

Your responsibilities include:

• Handling incoming customer inquiries via email, phone, and chat.
• Providing product information and guidance regarding our range.
• Professionally and efficiently handling questions regarding orders, returns, and complaints.
• Collaborating with the rest of the team to ensure customer satisfaction and loyalty.

We are looking for someone who:

• Is an engaged team player who enjoys working both independently and in a team.
• Has a service-oriented and professional approach, with the ability to handle stressful situations calmly and solution-oriented.
• Has good computer skills and experience working with digital tools and systems.
• Has a background or knowledge in equestrian sports and the products we offer.
• German or French as a second language is a strong merit.

We offer:

• An exciting opportunity to be part of a growing organization in e-commerce for equestrian sports.
• A dynamic and inclusive work environment where you have the opportunity to grow and develop.

Application:

Are you ready to become part of our dedicated team? Send your cover letter and CV to career@horseonline.se no later than 2025-04-29. Mark your application with "Customer Service – [Your Name] - Full-time". We look forward to hearing from you!

Please note that selection is ongoing and the position may be filled before the application deadline.

About us:

Horseonline AB is a leading e-commerce company in the equestrian industry that strives to make equipment accessible to all dedicated riders. We believe in offering our customers convenience, quality, and expertise – and we look forward to welcoming you to our team!