Vacant job

Are you a person who is passionate about providing customers with a first-class experience in every interaction? Then this could be your opportunity to join our client's international customer service team this summer, known for its positive work environment and strong cohesion. We are now looking for Norwegian and Danish-speaking customer service representatives for our client in Trollhättan, operating in the health and beauty industry, where you will have the chance to work throughout the summer period.

About the position

We are looking for Norwegian or Danish-speaking customer service representatives for an exciting and innovative employer in Trollhättan, active in beauty and health. The company has been named one of the best workplaces according to Great Place To Work for several years in a row and values a culture characterized by community and collaboration.

At the modern office in Trollhättan, you will become part of an engaged team handling customer service for the Norwegian market. The department also includes Swedish and Danish colleagues, as well as other departments, all working to provide customers with the best experience. Your role will involve being the first point of contact for customers and answering questions about the company's popular brands, always with a professional and solution-oriented approach.

The working hours are 37.5 hours per week, with scheduled hours Monday to Friday, from 08:30 to 16:30. The assignment runs from April/May to September, with the possibility to start part-time and transition to full-time during the summer months.

In summary, the role involves:

• Handling incoming calls and emails
• Providing product information and advice to customers
• Informing about and managing different payment options
• Following up on customers' experiences with the products
• Providing tailored recommendations with a focus on upselling

We are looking for someone who:

• Has good language skills in Norwegian or Danish and English, both spoken and written.
• Is collaborative and networking. You enjoy working in teams and find it easy to build relationships, both within and outside your own department. You see the value in collaborating to achieve common goals and are a skilled communicator who can create a positive work climate.
• Is service-oriented and communicative. You have a natural ability to listen and understand customers' needs and can communicate solutions in a clear and engaging manner. Your customer interaction is characterized by professionalism and a genuine desire to help.

If you have previous experience in the service/sales industry, this is considered a strong merit. If you speak more languages than Norwegian and English, this is also a merit.

To succeed in this role, we believe you are a person who describes yourself as solution-oriented and stress-resistant. In this role, you will handle a large number of customer cases every day. You remain calm even in pressured situations and have the ability to quickly find solutions to problems that arise. That said, we also believe you are structured and self-driven. You have the ability to organize your work and prioritize among different tasks to ensure that customers receive fast and accurate service. You can work independently and take initiative when needed to improve processes and workflows. If you master more languages than Norwegian and English, this is considered a merit.

This is what we offer you:

• Flexible setup with hybrid work (two days from home, three days in the office)
• Weekly massage during working hours
• Access to the company's products for personal use
• Joint breakfast one day a week

About the employment:

The position is a consulting assignment via OIO.

• Scope: Full-time, office hours. The working hours are 37.5 hours per week, with scheduled hours Monday to Friday, from 08:30 to 16:30.
• Location: Trollhättan
• Start: The assignment runs from April/May to September, with the possibility to start part-time and transition to full-time during the summer months.
• Contact person: Hanna Lundblad

About OIO

Our passion is to help you find the right role and workplace. We are also aware that you are selective and choose carefully for your next career step, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.