Vacant job

Do you thrive in the service industry and have a knack for customer interaction and problem-solving? Then you are the one we are looking for!

We are looking for several individuals for the position starting on 2025-05-05 at Teleperformance, Gothenburg. 

What we offer you:

• Many internal development opportunities
• Staff activities, events, and fun competitions
• An exciting and joyful workplace with fantastic colleagues!
• Wellness allowance, Edenred card, and other benefits
• Salary according to collective agreement
• The positions we offer are 100%
• Paid training upon starting the job

About the position:

The position is full-time, and you will handle incoming calls where you analyze problems and solve customer inquiries quickly, engagingly, and pedagogically.

Previous experience with various types of software is a plus, as well as enjoying multitasking.

Through this job, you will have great opportunities to develop your problem-solving skills, communicate pedagogically and concisely, work goal-oriented, and collaborate well with colleagues – perfect experiences to take with you!

You will work at our office in Gothenburg.

Opening hours:

Monday-Friday: 08:00-20:00

Saturday-Sunday: 9:30 - 18:00

We are looking for someone who:

• Has graduated from high school with passing grades in all core subjects
• Takes service seriously, loves interacting with people via phone and email, and wants to make someone else's day a little easier!
• Has good computer skills
• Speaks and writes fluently in Swedish and English

As a person, you are likely calm, mature, and have a natural interest in helping others. Exceeding our customers' expectations is our goal every day, and we hope you are passionate about going the extra mile. You appreciate working in an energetic workplace and see problems as exciting challenges. 

In the recruitment process, we conduct mandatory background checks on all candidates, and high school diplomas are required. You must also be fluent in Swedish in both speech and writing. As part of the recruitment process, you will also undergo various types of competency tests. Please note that we are recruiting continuously, and the recruitment process may end before the closing date if all positions have been filled.

IMPORTANT INFORMATION

Once you have applied for the position, you will gain access to a digital interview with the chat robot Hubert, which takes about 10-15 minutes. We kindly ask that you respond to the interview within 48 hours to quickly move forward in the process. Please check this article before the interview for tips and tricks: https://my.hubert.ai/advice-before-hubert-interview/en (https://my.hubert.ai/advice-before-hubert-interview/en)

The purpose of the Hubert interview is to give all candidates the opportunity to tell us more about themselves and to ensure that all candidates are assessed in the same way, regardless of gender, age, and ethnicity.

You will then be contacted by one of our recruiters.