About the Position

Do you want to work in IT support at a large and well-known company with great development opportunities? We are now looking for a support technician for second line and onsite support at Saab in Linköping.

The position is a consultancy assignment starting immediately and extending throughout the year, with the possibility of extension.

Selection and interviews are ongoing. Therefore, the position may be filled before the application deadline.

We warmly welcome your application!

Your Main Responsibilities

You will be part of the second line support team where the work involves solving users' problems and requests using phone and remote control tools.
Handle and resolve technical issues escalated from First Line support.
Perform troubleshooting and diagnostics on software, hardware, and network-related issues.
Ensure that IT services and systems function optimally for the company's users.
Work with system documentation, user manuals, and procedures to improve support processes.
Collaborate with other technical departments to find long-term solutions to recurring problems.

Who Are You?

To succeed in this role, we see that you have good communication skills, are service-oriented, and have strong problem-solving abilities.
Have experience in IT support, preferably within Second Line.
Have good knowledge of Windows Server, Active Directory, Office 365, and networking principles.
Have the ability to solve technical problems efficiently and with high quality.
Can work in a structured manner and enjoy working both independently and in a team.
Speak and write Swedish and English fluently.
Experience in systematic troubleshooting.
Experience working in issue tracking systems.
At least 2 years of experience in end-user support.

About the Company

The consultancy role is suitable for you if you want to gain broad experience in a short time. We offer you the chance to work at popular workplaces with well-known brands where you can develop your skills and broaden your CV. You will thrive as a consultant if you seek a world of exciting assignments and new networks. By your side, you have your consultant manager who acts as a sounding board and supports you in succeeding in your assignments. We want you to feel good and enjoy working with us at Poolia. Therefore, we offer you wellness benefits, discounts at various gyms, and regularly organize social activities. Of course, your employment at Poolia is covered by collective agreements, insurance, occupational pension, and occupational health care.