Vacant job

We are looking for you who want to work with us at Svea, a wonderful workplace full of energy. Everything is permeated by a "we-feeling", where we all work together to create the best customer experience. The role is based at our office in Åseda. If you are a service-oriented person who wants your workday to include advising, a fast pace, and a lot of dynamics, then this is the perfect workplace for you!

About the role As a Customer Service Representative, you will be part of a fantastic team of 30 colleagues who daily answer a large number of phone calls from Svea's customers, debtors, and authorities. You will have the phone as your primary working tool and handle many incoming calls of various kinds every day. You will answer questions regarding debt collection, invoicing, and parking matters, among other things. Here, you will work in a dynamic environment with colleagues who are quick to laugh, support, and encourage each other. Svea is located in bright and modern premises in the center of Åseda, close to bus connections and a gym that you can visit during lunch or before/after work. Restaurants and shops are in the vicinity.

The position is full-time, office hours, and on weekdays. For this role, it is necessary that you can participate in training and onboarding in its entirety from the start of employment to become independent in the role.

Who are you? We are looking for someone who is passionate about working with a customer focus and has a genuine interest in service. It is important that you quickly understand the customer and that you have strong communication skills in both spoken and written Swedish and English; additional languages are a plus. In addition, we would like you to:

• Be motivated to make your own decisions, be meticulous, and enjoy working at a fast pace
• Have a strong commitment, be open to change, and contribute with a positive attitude
• Have your own drive
• Be computer literate and feel that you can learn new systems relatively quickly
• Be someone who wants to learn everything about financial solutions
• Be unpretentious and willing to roll up your sleeves when needed
• Actively work on developing your skills and sharing knowledge with colleagues
• Take ownership and find it easy to collaborate with others

You enjoy working at a fast pace with many contacts, as you will daily answer and handle a large number of phone calls. It is an advantage if you have previous experience in customer service, but other work experience and the right attitude are also good prerequisites for taking on this role.

About us Svea is constantly working to be competitive and innovative in the financial market, and our staff is encouraged to be creative and share their thoughts and ideas to become the perfect employer and the natural partner for financial solutions. That’s why we need you. Together, we help meet our customers' needs, which are constantly changing. Application Unfortunately, we cannot accept applications via email. Please submit your application today. If you have questions about the position, feel free to email recruiter Mira Leppänen at mira.leppanen@svea.com. Welcome with your application!