Scandinavian Airlines System SAS

Systems Specialist PAX

The System Specialist has the operational responsibility for defined parts of the IT-services in a service area PAX/DCS and works as a member of a Service Delivery Team/Value Stream. The System Specialist will be the 1st point of contact for defined business users/operational users of the IT-services, and corresponding contact against external/internal IT-suppliers. The System Specialist will ensure that the operational delivery of the IT-services is according to agreements and business needs. The System Specialist will also, proactively and in close cooperation with the business representatives and the IT-suppliers, support further business process development and ensure continuous improvement of the IT-services.

Key Responsibilities:

• Responsible 1st point of contact for business users/operational users in defined parts of the IT-services in the Service area.
• Responsible 1st point of contact for external/internal IT-suppliers of the IT-services.
• Responsible for regular meetings and follow up with business representatives and IT-suppliers regarding: Status of service delivery for the defined IT-services.
• Plans for improvements of the defined IT-services.
• Responsible for analysis of issues and problems in the delivery of the IT-services.
• Responsible for supporting business representatives to describe and specify requirements, to order backlog/change requests, and to secure plans for delivery of changes.
• Responsible for monitoring progress, reporting errors to supplier, verifying solutions, and ensuring documentation.
• Responsible for supporting the IT-suppliers with knowledge and guidance regarding: SAS IT-environment and integrations to other applications and IT-suppliers.
• SAS IT-policies/standards.
• Business impact of disturbances in the service delivery.
• Responsible for supporting the business in process development and lean process improvements, and for enabling and supporting simple and efficient use and utilization of IT among business users.
• Responsible for supporting development in the Service area: Providing IT-requirements.
• Supporting business requirements.
• Providing knowledge support to the IT-suppliers.
• Ensuring that deliveries are according to specifications and SAS IT-policies and standards.

To be successful, we believe you should have:

• Ability to translate business needs into IT requirements and specifications.
• Ability to communicate and collaborate with both business stakeholders and IT providers.
• Ability to analyse problems and issues and come up with working solutions.
• Strong ownership and sense of purpose.
• Strive for continuous improvement and adaptation of services.
• Deep understanding of the business area supported, including processes, functional requirements, business applications, vendors and interfaces (PAX/DCS).
• Fluent professional English in speech and writing.
• Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages.
• Competent in Altea DCS.
• Good knowledge of Passenger & Baggage processes including irregularity handling.
• Understands DCS user access and permissions.
• Understanding of RBAC is a merit.
• Experience of schedule distribution.
• Knowledge of Ground handling.
• Knowledge of relevant business processes on a specialist level.
• Ability to communicate and collaborate with both business stakeholders and IT providers.

Why SAS?

At SAS, we offer extensive opportunities for professional development in an international, fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits, including:

• Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
• Health & Wellness: Access to health and wellness benefits, including a newly renovated gym with complimentary classes such as CrossFit and yoga.
• Discounts: Receive discounts from a wide range of brands, as well as on transportation to and from airports, airport shops, hotels, and car rentals.
• Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant, café, and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running, tennis, outdoor gym sessions, kayaking, and stand-up paddling with equipment available free of charge.
• Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station, and commuter trains, alongside a network of cycle paths.