Customer Service Representative at Göteborg Energi

We are currently looking for a customer service representative for Göteborg Energi in Gårda, central Gothenburg. Göteborg Energi is the energy company for the people of Gothenburg, a complete energy company that works with products and services within electricity trading and networks, district heating, gas, cooling, energy services, and broadband. Here, you work for all Gothenburgers and the entire city to contribute to a more sustainable society and everyday life! Göteborg Energi operates according to its vision of a sustainable Gothenburg in a sustainable world, with core values such as Responsibility – Sustainability – Development.

About the Position

In your daily work, you will receive incoming calls and respond to emails and chats. All tasks are performed with the goal of delivering the best possible service and achieving the highest customer satisfaction possible. You will answer customers' questions and, in connection with this, work with upselling as part of the service. During calls, you will administer important details and information. This requires you to be present and attentive during the conversations and to recognize the customer's needs in order to present the best solution for them in a simple manner. The position is preliminarily set at 80% with some possibility of working at 100% if needed.

Working Hours:

Monday-Friday, 07:45 AM - 02:40 PM
Start: Late April/Early May

Who Are You?

We are looking for someone who wants a long-term job. The employment is with Uniflex, and there is a possibility of direct employment with Göteborg Energi in the future.

Göteborg Energi is looking for someone who is driven and passionate about service. Customer satisfaction is essential for them. In the role of customer service representative, you should be able to adapt your service based on the customer's needs, conditions, and wishes. Therefore, we see that you should have previously worked in a service-oriented/administrative role. You should be comfortable and preferably have experience working with a computer as it is your primary working tool. If you have prior experience working with systems, this is an advantage.

Initially, you will receive internal training at Göteborg Energi to get the right conditions. In the training, you will learn how to handle and navigate their various systems and how to best resolve frequently recurring issues.

Requirements:

Complete high school diploma
Fluent in writing and speaking Swedish
Comfortable in English both spoken and written

Meritorious:

Post-secondary education in service/sales/administration
Previous experience in customer interaction

About the Organization

At Göteborg Energi, you will work alongside colleagues and managers who believe in you and your abilities. Over time, you will receive coaching to always be able to develop both personally and in your work. Göteborg Energi is a large organization, and there are opportunities to grow within the company. Other benefits at Göteborg Energi include an internal gym that you can use both before and after work hours. Lunch restaurants are available in the building and in the central area.

Uniflex is an authorized staffing company that works with hiring and recruitment. Uniflex operates in Sweden, Norway, and Finland. In Sweden, we have over 3,000 employees and are present in about 40 locations. We are members of Almega Competence Companies and Construction Companies and have collective agreements with LO, Construction, Unionen, and the Academics' unions. Uniflex is quality, environmental, and occupational health certified according to ISO 9001, ISO 14001, and ISO 45001.

At Uniflex, we see our employees as our most important asset, and therefore we offer the following: