Vacant job

Lindströms Bil is a family-owned business with locations in 7 areas. We cherish maintaining a family atmosphere. We work daily based on our values in the Toyota Way and Lindström Way. This is what we call BRiT - Best Retailer in Town! We have been authorized dealers for Toyota and Lexus for over 50 years. We have full-service facilities with car sales, service workshops, and spare parts sales in Falköping, Skövde, Alingsås, Trollhättan, Borås, Jönköping, and Värnamo. In Skövde and Trollhättan, there are also authorized service workshops for Lexus.

Lindströms Bil wins "Ichiban 2024 - Best Retailer in Town" in Sweden and “An employer of choice” awarded to the Toyota dealer considered the best employer in Europe.

We are now looking for a new colleague to strengthen our professional service team and take on the role of Service Advisor at our full-service facility in Trollhättan.

About the job

As a Service Advisor at Lindströms Bil, you will have daily contact with our guests, welcoming them with a friendly smile and guiding them in technical questions related to car usage, as well as booking appointments for service and workshop jobs. You will handle phone/email/chat, warranty issues, spare parts, and your task is to ensure that the guest is completely satisfied with their visit.

The role involves being our face to the guest both physically and digitally, and you will also be involved in planning the daily operations of the service workshop. You will be part of a close-knit team with technicians, service advisors/spare parts managers, and the service manager, where we work together to exceed our guests' expectations for quality and customer service and to create long-term relationships.

About you

We are looking for someone who gets energy from delivering world-class customer service and is always ready to go the extra mile to provide the guest with a memorable experience, making Lindströms Bil the obvious choice.

You have no problem structuring your work and re-prioritizing if the situation requires it, and you easily follow established processes and routines. You handle stress in a professional and solution-oriented manner and have a strong commitment to your work, our guests, and a desire to develop yourself and your workplace.

You are driven to achieve goals consistently and effectively, and open and honest communication is a given for you.

As a person, you are unpretentious, open, and caring in your approach and easily create and maintain long-term contacts with both customers and colleagues. You are meticulous and structured in your work style and enjoy keeping things organized. Previous work experience in customer service with customer contact, preferably with experience in a similar role with technical competence in the automotive industry, is desirable.

Other qualifications:

• Driver's license for manual transmission vehicles
• Outgoing personality with high social competence
• Computer skills and administrative competence
• Fluent in Swedish and English, both spoken and written

If you want to know more about the position, you are welcome to contact Service Manager Patrick Engman.

We offer you

• A family-oriented workplace with a clear corporate culture - Lindströms Bil is a family business, and we value maintaining that family feeling.

• Security - The automotive industry is constantly changing, and with Toyota and Lexus as brands, we have a strong position and a secure future.

• Development - Through Toyota & Lexus, we conduct ongoing competency-enhancing training that develops us both personally and professionally.

• Wellness allowance - Your well-being is a given for us, which is why we offer wellness allowances among other benefits.

• Your own benefits portal - As an employee with us, you gain access to a generous range of benefits through Benify - the market's leading benefits platform, allowing you to create your own benefit package based on what is important to you.

• Insurance and pension - We are connected to a collective agreement, and you are automatically covered by our collectively bargained insurance and pension.

• A favorable car ownership - As an employee, we offer you benefits that make car ownership easy and affordable.

We have an R-license

The R-license is an ethical quality mark that identifies companies with a commendable ethical approach. Companies that actively want to work with and highlight ethics within their organization. The R in the license mark stands for recommended company.