Customer Service Representative at Effektiv in Borås

Do you want to work in a role where service, communication, and problem-solving are at the forefront? As a customer service representative, you will have a varied role where you help customers, solve problems, and contribute to a first-class customer experience – every day!

What does the role offer?

As a customer service representative, you will be the face of the company and play a central role in creating a positive experience for customers. You will work with customer service, problem-solving, and administration, always putting the customer's needs first. Together with your colleagues in sales, logistics, and finance, you will ensure top-notch service and support.

Common tasks include:

Answering incoming calls and emails, as well as managing visits and mail handling.
Informing customers about products, prices, and delivery times.
Registering and following up on customer cases in the CRM system and managing orders, including EDI orders for Sweden and Norway.
Handling and resolving customer complaints in a professional and solution-oriented manner.

In this role, you will be employed by us at Effektiv and work with our client just outside Borås. The assignment is initially for one year, with a chance for extension.

Who are you?

We see that you have relevant experience in customer service or administrative work. You have good communication skills in both Swedish and English, both spoken and written, and are familiar with CRM and business systems. Experience with order management and EDI flows is a plus.

To thrive and succeed in this role, you are a positive and outgoing person who focuses on the customer's needs. You are patient, empathetic, and have a solution-oriented approach to the challenges you face. Furthermore, we see that you enjoy working in a collaborative team while also taking initiative and working independently.

Start:

Immediately

Location:

Borås

Scope:

Full-time

Working hours:

Daytime, 8 AM - 4:30 PM

About Team Effektiv

Effektiv is the innovative and personal company in recruitment, staffing, coaching, matching & interim. The company's sports roots and team spirit shape our work; we work in teams in our staffing and recruitment processes, and sponsorship of sports clubs is a significant part of our identity.

We have a sporting attitude towards our consultants and offer fair conditions and collective agreements. We want to provide the best conditions for you as part of Team Effektiv. This has made Effektiv an attractive employer, as evidenced by our consultant surveys and our awards for Recruitment Company of the Year and Career Company of the Year. The company's core values are Happy, Explorative, Long-term, and Dynamic, forming the acronym GULD. Effektiv aims to achieve gold with its candidates, consultants, customers, and partners every day.

For this position, you will be employed through Effektiv and hired as a consultant to the client company for a limited period with a chance for extension.

Warm welcome to apply

Does this position sound interesting? Welcome to apply via effektiv.se. Interviews will be conducted continuously, and the position may be filled before the application deadline of April 6, 2025. If you want to know more about the position, please contact Richard Erlandsson at richard@effektiv.se or Kajsa Larsson at kajsa.larsson@effektiv.se