Traffic information

What does a Traffic Information Officer do? – Tasks and work environment

A Traffic Information Officer primarily works to provide travelers with accurate and current information about trains, buses, flights, and other public transportation. They answer questions via phone, chat, or service desks, handle bookings, and assist during traffic disruptions. The work environment is often office-based but can also include work in open areas such as station halls. The pace can be high during traffic disruptions or peak travel times, and the profession requires good service skills, stress resilience, and communication ability.

Salary development over time

The salary for Traffic Information Officers has steadily increased over the past three years. In 2022, the average salary was 31,800 SEK per month, rising to 32 500 SEK in 2023 and reaching 34 100 SEK in 2024. This represents a total increase of approximately 7.2% over the period. The trend shows a slightly positive development, likely driven by increased demand for service staff in the public transportation sector and adjustments for inflation and labor market conditions. Salary levels are also influenced by the employer's sector and the employee's educational background.

Traffic Information Officer salary – complete overview

• Average salary: 34 100 SEK/month
• Lowest salary (men): 24,900 SEK/month
• Lowest salary (women): 30,800 SEK/month
• Highest salary (men): 39,100 SEK/month
• Highest salary (women): 37,100 SEK/month
• Hourly wage (average): 205 SEK
• Women/men: Women earn 101% of what men do

Education and qualifications

To work as a Traffic Information Officer, a high school diploma is usually required, preferably with a focus on service or administration, and sometimes additional training in traffic or tourism. Employers may also require language skills and experience in customer service. Internships or trainee programs are common, and introductory training is often provided at the workplace.

• High school education: Service, administration, or equivalent
• Additional courses: Traffic, tourism, customer service
• Workplace introduction: Mandatory for most
• Language skills: Swedish and English, sometimes more languages
• Experience: Customer service or similar experience is meritorious

Common benefits and compensations

Traffic Information Officers often receive benefits such as overtime pay for unsocial hours, wellness allowances, and sometimes subsidized travel with public transportation. Pension contributions and opportunities for further training are common, and public sector employers often offer extra security insurances.

Competition and challenges

Competition for positions as a Traffic Information Officer is moderate, especially in larger cities where public transportation is extensive. Challenges in the profession include managing stressful situations, quickly familiarizing oneself with new information systems, and maintaining a professional attitude under pressure. Digitalization and automation have changed the tasks, requiring higher technical competence. The profession's status has strengthened as information flow and crisis management have become more central to public transportation operations.

Tips for those who want to become a Traffic Information Officer

To succeed as a Traffic Information Officer, it is good to combine a calm and methodical approach with high service awareness. Training stress resilience and prioritization skills makes everyday work easier. Good communication skills, both spoken and written, are crucial as information must often be conveyed clearly to many at once. Being solution-oriented and flexible is an advantage, as the work can involve unforeseen challenges. Showing patience and empathy towards travelers increases customer satisfaction and job satisfaction, while curiosity about technology and systems provides an edge when using digital tools. Finally, initiative and teamwork are appreciated, especially in workgroups where information sharing and collaboration are central.

Key facts about Traffic Information Officers

• Salary range: 24,900–39,100 SEK/month
• Educational level: High school diploma, additional courses meritorious
• Work environment: Office-based, occasionally high pace
• Gender distribution: Women earn slightly more on average than men
• Demand: About 550 job openings within the profession

Career paths and future prospects

After three to five years as a Traffic Information Officer, opportunities open to advance to supervisory roles, such as team leader or coordinator within customer service. Experience in the profession can also lead to training roles or specialization in traffic planning and information management. According to the Swedish Public Employment Service's forecasts, demand for the profession is expected to remain stable, especially in larger cities with extensive public transportation systems. Digitalization of information flows means technical skills will become increasingly important for future career opportunities.

Frequently asked questions about Traffic Information Officers

• What does a Traffic Information Officer earn?
  - A Traffic Information Officer has an average salary of 34 100 SEK per month, with a range between 24,900 and 39,100 SEK.
• How does one become a Traffic Information Officer?
  - The most common requirement is a high school diploma, supplemented with experience in customer service and sometimes courses in traffic or tourism.
• Are there differences between men's and women's salaries?
  - Yes, women earn on average 101% of what men do in the profession.
• What are the working hours?
  - Working hours can vary and often include shifts, evenings, and weekends.
• What qualities are important for the profession?
  - Stress resilience, service orientation, good communication skills, and technical understanding are key qualities.
• What are the future prospects?
  - Demand is stable with about 550 job openings, especially in larger cities.
• Who are the typical employers?
  - Employers include public transportation companies, travel agencies, and public organizations.