What does a Traffic Agent within airlines do – tasks and work environment
A Traffic Agent within airlines is responsible for coordinating and monitoring ground traffic, including check-in, baggage handling, passenger service, and communication between different departments at the airport. The role also involves ensuring that aircraft are handled efficiently and according to safety regulations, as well as quickly resolving unexpected situations such as delays or technical issues. The work often involves shift work and a high-paced environment, where teamwork with colleagues and various airlines is crucial for maintaining smooth airport logistics. The environment is both office-based and operational, with Traffic Agents frequently moving between check-in counters, gates, and aircraft areas.
Salary development over time
Over the past three years, the salary for a Traffic Agent, airline has increased from 31,800 SEK in 2022 to 32 500 SEK in 2023 and further to 34 100 SEK in 2024. This corresponds to a salary increase of approximately 7% over the period, which is slightly higher than the average salary growth in similar professions. The positive trend can partly be explained by increased demand for qualified personnel in the airline sector, especially as air travel begins to recover after previous downturns. Employers have also needed to compete for skilled staff, which has helped push up wages. Additional factors influencing development include investments in training and further education within the profession, as well as increased demands for service and safety in the industry.
Traffic Agent, airline salary – comprehensive overview
- Average salary: 34 100 SEK/month
- Lowest salary: 24,900 SEK/month (male, public sector, pre-high school education)
- Highest salary: 39,100 SEK/month (male, public sector, post-secondary education <3 years)
- Hourly wage (average): 205 SEK/hour
- Women: 34 200 SEK/month (101% of men's salary)
- Men: 34 000 SEK/month
- Regional differences: Information about specific regions is not available, but variations may occur depending on the size of the airport and employer.
Education and qualifications
To work as a Traffic Agent within airlines, a high school diploma is usually required, often with a focus on transport or service, supplemented by specialized courses in air traffic and safety. Many employers offer internal training programs and internships, where skills in communication, problem-solving, and teamwork are developed. Some roles may require certain certifications or language skills, especially in English.
- High school diploma: Focus on transport, service, or trade
- Internal courses: Airport and safety training provided by the employer
- Internship: Often mandatory introductory internship at the airport
- Certifications: Some employers require specific safety certificates
- Language skills: Good proficiency in English and Swedish is required
Working as a Traffic Agent within airlines often means being the first contact person for travelers in stressful situations. Social skills and the ability to stay calm during unforeseen events are therefore just as important as technical competence.
Common benefits and compensations
Traffic Agents within the airline sector are often offered benefits such as evening and weekend shift allowances, wellness contributions, staff discounts on travel, and opportunities for further training and internal career paths. Some employers also provide union benefits, pension contributions, and insurance packages.
Competition and challenges
The profession of Traffic Agent within airlines is competitive, especially at larger airports where many seek the most attractive positions. Workload can be high during certain periods, not least during delays or large travel flows. Demands for flexibility and readiness to work irregular hours are challenging for many. At the same time, the work environment is dynamic, and the pace requires strong teamwork and stress resilience. Technological developments in the airline industry also mean continuous updates in knowledge and procedures are necessary to stay competitive in the job market.
Tips for those who want to become a Traffic Agent within airlines
To succeed as a Traffic Agent within airlines, it is good to have strong patience, as the work often involves handling stressful situations and quick changes. Being service-oriented and attentive facilitates contact with both travelers and colleagues, contributing to a smooth workday. Precision is important because small mistakes can have significant consequences, especially regarding safety and aircraft handling. Flexibility and the ability to work irregular hours are clear advantages, as operations run around the clock. Communication skills, especially in English, are crucial for collaboration with international actors. For those who want to develop within the profession, early initiative in further education and demonstrating engagement with employer routines and safety requirements are recommended.
Key facts about Traffic Agent, airline
- Salary range: 24,900–39,100 SEK/month
- Average salary: 34 100 SEK/month
- Education level: High school diploma with workplace-based introduction
- Work environment: Shift work, high pace, and varied tasks
- Demand: 550 job openings within the profession
Career paths and future outlook
After three to five years in the profession, a Traffic Agent within airlines can advance to more specialized roles, such as team leader, supervisor, or training coordinator. There are also opportunities to further qualify as a Traffic Controller or move into administrative roles within airport management. Forecasts from the Employment Service indicate continued stable demand for the profession, especially as air traffic recovers and more travelers choose flying as their mode of transport. With experience and additional training, opportunities for career development and higher salaries can increase significantly.
Frequently asked questions about Traffic Agent, airline
- What does a Traffic Agent, airline earn?
- The average salary is 34 100 SEK per month, with a range from 24,900 SEK to 39,100 SEK.
- Are there salary differences between men and women?
- Women earn an average of 34 200 SEK per month, which is 101% of men's salaries.
- What is the work environment like for a Traffic Agent within airlines?
- The environment is characterized by high pace, shift work, and varied tasks at the airport.
- What education is required to work as a Traffic Agent within airlines?
- High school education with a focus on transport or service, plus internal courses and internships at the airport.
- What career opportunities are there in this profession?
- Opportunities include advancing to leadership roles, training coordinator, or further education to become a Traffic Controller.
- What are the future prospects for the profession?
- Demand is good, with 550 job openings within the profession and stable future outlooks.
- What personal qualities are important?
- Patience, service-mindedness, accuracy, flexibility, and good communication skills are crucial in the profession.
